At a Glance
- Tasks: Welcome guests, serve food and drinks, and keep the lounge tidy.
- Company: Join British Airways at Glasgow International Airport.
- Benefits: Earn £13.43 per hour with flexible hours and a dynamic work environment.
- Other info: Inclusive workplace celebrating diversity and individuality.
- Why this job: Be part of a team that creates memorable experiences for travellers.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 13.43 - 13.43 £ per hour.
Welcome and greet guests upon arrival, ensuring a warm and inviting atmosphere.
Provide exceptional customer service, anticipating and fulfilling guest needs.
Serve food and beverages, maintaining high standards of presentation and quality.
Keep the lounge area clean, tidy, and well-stocked at all times.
Process guest requests and resolve any issues promptly and efficiently.
Collaborate with kitchen staff to ensure timely food and beverage service.
Monitor and replenish buffet items as needed.
Adhere to all health, safety, and hygiene regulations.
Qualifications:
- Excellent communication and interpersonal skills, with the ability to engage with guests in a friendly and professional manner.
- Strong customer service orientation and a genuine desire to exceed guest expectations.
- Keen attention to detail and the ability to multitask in a fast-paced environment.
- Knowledge of food and beverage service practices.
- Previous experience in hospitality or customer service is preferred.
- High school diploma or equivalent.
- Food hygiene certificate is desirable.
- Ability to work flexible hours, including evenings and weekends.
- Physical stamina to stand for extended periods and lift moderate weights.
- Smart and well-groomed appearance.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
Lounge Service Assistant - British Airways Lounge employer: WSH Group
As a Lounge Service Assistant at the British Airways Lounge in Glasgow International Airport, you will be part of a dynamic team that values exceptional customer service and inclusivity. Our flexible working hours and commitment to employee growth create a supportive environment where you can thrive, while the vibrant airport setting offers unique experiences every day. Join us to enjoy competitive pay, a welcoming atmosphere, and the opportunity to develop your skills in the hospitality industry.
