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- Tasks: Greet customers, serve food and drinks, and maintain a welcoming lounge atmosphere.
- Company: Join British Airways at Glasgow Airport and be part of a dynamic team.
- Benefits: Enjoy 28 days holiday, free meals, and discounts on high street shops.
- Other info: Flexible shifts with opportunities for training and career growth.
- Why this job: Make every traveler's experience special while developing your customer service skills.
- Qualifications: Previous customer service experience and a friendly, approachable attitude required.
The predicted salary is between 20000 - 25000 £ per year.
Full-time, Permanent employment.
Location: Glasgow Airport.
Hours of work: 37.5 per week. Work a combination of early and late shifts (earliest start 04:30, latest finish 22:30, all shifts 8 hours). Must live commutable distance from the airport if relying on public transport; free car parking for those who drive.
Required to complete pre‑employment checks: 5 years of verifiable employment history, UK DBS check, and overseas Police Clearance Certificate if lived outside UK >6 months.
Job Responsibilities
- Greet customers warmly and create a welcoming atmosphere.
- Take orders accurately and efficiently, serve food and beverages promptly, maintaining a high level of attention to detail.
- Handle customer complaints and resolve issues professionally and courteously.
- Ensure the lounge is kept clean and tidy: clear regularly, sweep, mop, take out rubbish, clean and sanitise tables, counters, and service areas.
- Monitor and restock condiments, napkins, cutlery, and other supplies as needed.
- Assist in monitoring inventory/stock levels and report any shortages to management.
- Maintain a positive work environment by fostering teamwork and cooperation.
- Be aware of COSHH regulations and use appropriate protective equipment when using chemicals.
- Adhere to dress code policies and demonstrate excellence.
- Adhere to food safety and hygiene regulations, including temperature controls, storage procedures, and sanitation practices.
- Follow proper hand hygiene procedures and maintain personal cleanliness.
Qualifications
- Previous experience in a similar customer service role, preferably in a café, hotel or restaurant setting.
- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to multitask in a fast‑paced environment.
- Friendly and approachable demeanour, with a genuine desire to provide exceptional customer service.
- Ability to work well under pressure and handle customer complaints effectively.
Benefits
- 28 days holiday, including bank holidays.
- Birthday holiday.
- 24 weeks' enhanced maternity leave.
- Secondary carer leave.
- Wedding/commitment day leave.
- Free meals on shift.
- Bespoke training and development opportunities.
- Apprenticeship opportunities for all experience levels.
- Pension and life insurance.
- Discounts available on our Perkbox app for high street shops, holidays.
Lounge Host - British Airways Lounges at Glasgow Airport employer: WSH Group
Contact Detail:
WSH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Host - British Airways Lounges at Glasgow Airport
✨Tip Number 1
Get to know the company culture! Before your interview, check out British Airways' values and how they treat their staff. This will help you tailor your answers and show that you're a great fit for the Lounge Host role.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with guests directly, think of scenarios where you might need to handle complaints or serve food. Role-playing these situations can boost your confidence and make you stand out.
✨Tip Number 3
Dress to impress! Make sure you adhere to the dress code and present yourself well during the interview. A smart appearance shows that you take the role seriously and are ready to represent British Airways.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us, making it easier to land that Lounge Host position.
We think you need these skills to ace Lounge Host - British Airways Lounges at Glasgow Airport
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to creating a welcoming atmosphere at our lounges.
Tailor Your Experience: Make sure to highlight any previous customer service experience you have, especially in cafés, hotels, or restaurants. We’re looking for those strong communication skills and attention to detail, so relate your past roles to what we do at British Airways Lounges.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Lounge Host position. Plus, it’s super easy to navigate!
How to prepare for a job interview at WSH Group
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Lounge Host. Familiarise yourself with customer service best practices, food safety regulations, and the importance of creating a welcoming atmosphere. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
As a Lounge Host, you'll be interacting with customers all day long. Prepare examples of how you've handled customer complaints or created a positive experience in previous roles. Highlight your friendly demeanour and ability to work well under pressure – these traits are key for success in this position.
✨Dress to Impress
First impressions matter! Make sure you adhere to the dress code policies by dressing smartly and professionally for your interview. This not only shows respect for the company but also demonstrates your understanding of the importance of appearance in a customer-facing role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like for a Lounge Host. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.