At a Glance
- Tasks: Deliver exceptional workplace and hospitality services in a high-end corporate environment.
- Company: Join Portico, a diverse and fun-loving team at a world-renowned bank.
- Benefits: Enjoy competitive salary, excellent holiday allowance, and access to discounts.
- Other info: Great training opportunities and a supportive work culture await you!
- Why this job: Be the friendly face that creates a welcoming experience for colleagues and visitors.
- Qualifications: Customer service passion, strong communication skills, and adaptability in fast-paced settings.
The predicted salary is between 36455 - 36455 £ per year.
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people.
We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.
Job Description
We are looking for a highly adaptable and customer-focused Workplace Support Host for our team based with a world renown bank in the city.
The focus of the Workplace Support Host to provide an exceptional workplace and hospitality services within this high end corporate environment.
As the most flexible member of the team, you will support a variety of workplace functions, including Welcome Host, Community Host, and Evening Workplace Host duties.
You will be a key point of contact for colleagues, visitors, and senior stakeholders, ensuring a seamless workplace experience and consistently high service standards.
Key Responsibilities
- Deliver a professional and welcoming experience for all visitors and colleagues.
- Support workplace operations, meeting room management, and front-of-house services.
- Conduct floor walks, workplace checks, and audits to maintain high standards.
- Manage workplace issues through internal systems and ensure timely resolution.
- Set up, check, and troubleshoot meeting room AV and conferencing equipment.
- Provide support for meeting room bookings and workplace enquiries.
- Maintain accurate records, logs, and administrative tasks.
- Promote a safe, secure, and compliant working environment.
- Build strong relationships with clients, colleagues, suppliers, and stakeholders.
- Support wider team objectives, workplace events, and engagement activities.
Hours: 40 hours per week, with varying 8 hour shifts between 7am and 9pm, Mon-Fri
Salary: £36,455 per annum
Qualifications
You will be a proactive, service-driven professional with excellent communication skills and the ability to thrive in a fast-paced corporate environment.
You'll have
- A genuine passion for customer service.
- Strong interpersonal and relationship-building skills.
- Excellent organisation and multitasking abilities.
- A flexible, positive, and solutions-focused approach.
- Exceptional attention to detail.
- Confidence working with senior stakeholders and executives.
- The ability to remain calm and professional under pressure.
- Experience in a corporate, hospitality, hotel, or customer-facing environment.
- Experience using visitor management, room booking, switchboard, or helpdesk systems.
- Excellent written and verbal English communication skills.
- Experience supporting AV and conferencing technology.
- Knowledge of workplace services, facilities management, SLAs, and KPIs.
- Understanding of Health & Safety and Data Protection requirements.
- Additional Information
What's in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
- #J-18808-Ljbffr
Workplace Support Host in London employer: WSH Group
BaxterStorey is an exceptional employer that prioritises the well-being and development of its team members, offering a range of benefits including 28 days of holiday, enhanced maternity leave, and bespoke training opportunities. Located at Airbus Broughton, our inclusive work culture fosters collaboration and celebrates diversity, ensuring that every employee can thrive while delivering outstanding hospitality experiences. Join us to be part of a supportive environment where your growth is valued and your contributions make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Support Host in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WSH Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WSH Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Workplace Support Host in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WSH Group:Your cover letter is your chance to shine! Tell us why you want to work at WSH Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WSH Group!
How to prepare for a job interview at WSH Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
