At a Glance
- Tasks: Lead and support the front of house team to deliver an exceptional customer experience.
- Company: Join the dynamic team at John Lewis, Stratford (Westfield).
- Benefits: Enjoy meals on shift, endless drinks, and 28 days annual leave.
- Other info: Flexible hours with a competitive hourly rate of £15.50.
- Why this job: Be a key player in a vibrant environment with opportunities for career growth.
- Qualifications: Bring a positive attitude, strong communication skills, and teamwork spirit.
The predicted salary is between 15.5 - 15.5 £ per hour.
We are looking for a dynamic, hardworking Team Leader to join the team in John Lewis, Stratford (Westfield), to lead and support the front of house team on a daily basis.
As Team Leader you will receive the following industry leading benefits:
- Meal on shift
- Endless tea and coffee on shift
- Enrolment into the WSH pension scheme
- 28 days annual leave, including Bank Holidays
- Enhanced maternity, paternity and family friendly leave with length of service
- Access to everyday discounts and communication portal
- Employee Assistance Programme and qualified Mental Health First Aiders
- Uniform provided
- Cycle to Work scheme
- Opportunity to develop and further your career in an exciting company
Hours: 30 hours per week (working any 5 days in a 7-day period)
Hourly rate: £15.50 per hour
Key Responsibilities:
- Ensuring the customer experience is maintained to the highest standards.
- Ensure food safety, health and safety and compliance is followed at all times.
- To take control and ownership of a specific area of the front of house, with the flexibility to rotate around as needed.
- Assist with all front of house duties, and lead from the front.
- Carry out team briefings and be able to answer any team queries.
- Assist with the development of the team.
Qualifications:
- Positive can-do attitude
- Strong communication skills
- Ability to work under pressure and meet the business needs
- Reliable, team player
- Self-motivated and proactive
Team Leader in London employer: WSH Group
As a General Manager at our Stafford location, you will be part of a dynamic team dedicated to delivering exceptional dining experiences in a supportive and innovative work environment. We offer a range of benefits including generous holiday allowances, bespoke training opportunities, and a focus on employee wellbeing, ensuring that you can thrive both personally and professionally. Join us to lead a large-scale catering operation with significant growth potential, where your contributions will directly impact our commitment to excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like WSH Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to WSH Group
Don't be shy about reaching out to WSH Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Team Leader in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about WSH Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at WSH Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
