At a Glance
- Tasks: Supervise a vibrant coffee bar, ensuring top-notch service and quality beverages.
- Company: Join BaxterStorey, a leader in hospitality with a focus on diversity and inclusion.
- Benefits: Enjoy 28 days holiday, free meals, and bespoke training opportunities.
- Other info: Flexible hours with occasional evening events and a supportive work environment.
- Why this job: Be part of a dynamic team, making every cup count while developing your leadership skills.
- Qualifications: Barista skills and previous hospitality experience are essential.
The predicted salary is between 15.5 - 15.5 £ per hour.
Title
Service Supervisor - Barista skills needed, solo worker
Location
London Liverpool street Area
Salary
£15.50 per hour Monday to Friday only
The role involves operating a free issue coffee bar offering a full range of hot beverages, including specialty coffees, matcha, and iced drinks.
The successful candidate will be confident working independently and will take full responsibility for the day-to-day running of the bar.
This includes preparing all beverages to a high standard, managing stock levels (including ordering and stock counts), ensuring site compliance and due diligence, and delivering excellent hospitality service at all times.
There will be occasional overtime requirements to support evening events on an ad hoc basis.
Benefits
- 28 Days holiday inclusive of bank holidays.
- Birthday additional holiday.
- 3 days volunteering days.
- 3 days grandparent leave.
- 24 week’s enhanced maternity leave.
- Secondary career leave.
- Wedding/commitment day leave.
- Free meals on shift.
- Bespoke development training.
- Pension and life insurance.
- Discounts available from Perkbox app, from high street shops to holidays & cinema.
- Wellbeing hub.
- Access to employee assistance programme.
- Cycle to work scheme.
Responsibilities
- Supervision and Training
- recruit, train, and supervise catering staff, including servers, chefs, and support personnel.
Set clear expectations and provide ongoing feedback to maintain a high level of performance.
- Quality Control
- monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations.
Address and resolve any issues or concerns promptly to ensure customer satisfaction.
- Logistics Management
- coordinate delivery, setup, and breakdown of catering equipment and supplies.
Oversee the flow of events, including food service, beverage distribution, and guest interactions.
Manage inventory and order supplies as needed to maintain adequate stock levels.
- Customer Service
- foster positive relationships with clients and guests, addressing their needs and concerns.
Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy.
Be curious, solicit feedback from clients to continuously improve catering services.
Qualifications
- Previous experience within the hospitality industry
- Barista skills essential to role
- Have a contagious passion for food and customer service.
- You draw satisfaction from supervising, training, and supporting a team.
- Understanding of delegation skills.
- Excellent organisational abilities; high attention to detail
- Concise and effective verbal and written communication
- Ability to adapt to challenges and opportunities with a solution-oriented perspective.
Baxter Storey is committed to encouraging equality, diversity, and inclusion among our workforce.
The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.
And to support our commitment to this we have set ourselves an ED& I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
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