At a Glance
- Tasks: Lead and inspire a vibrant hospitality team in a dynamic media agency.
- Company: Join a creative media agency in the heart of Soho, London.
- Benefits: Enjoy 28 days holiday, free meals, and bespoke training opportunities.
- Other info: Embrace a culture of equality, diversity, and inclusion in a fun environment.
- Why this job: Make an impact by curating exciting events and enhancing client experiences.
- Qualifications: Experience in hospitality with a passion for food and customer service.
The predicted salary is between 32000 - 32450 £ per year.
Location: Golden Square, Soho, London
Salary: Up to £34k
Benefits:
- 28 Days holiday inclusive of bank holidays
- Birthday additional holiday
- 3 days volunteering days
- 3 days grandparent leave
- 24 week’s enhanced maternity leave
- Secondary career leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke development training
- Pension and life insurance
- Discounts available from Perkbox app, from high street shops to holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Team Leadership & Development:
- Lead, coach, and inspire a small, close-knit hospitality team within a dynamic media agency environment
- Recruit, train, and support team members across coffee service, retail, and events
- Set clear expectations while fostering a fun, collaborative culture where people feel motivated to deliver their best
Experience & Quality:
- Take ownership of the day‑to‑day experience, ensuring consistently high standards across coffee, retail, and in‑house hospitality
- Keep a sharp eye on quality, presentation, and service style—balancing professionalism with a relaxed, agency‑appropriate vibe
- Proactively address any issues to maintain a seamless and enjoyable experience for clients and colleagues
Operations & Logistics:
- Oversee weekday operations (Monday–Friday), managing the smooth running of the coffee bar, retail offer, and meeting/event hospitality
- Coordinate ordering, stock control, and setup, ensuring everything is in place to deliver efficiently
- Take responsibility for planning and executing internal events, adapting quickly in a fast‑paced environment
Thursday Bar & Events Lead:
- Own and develop the weekly Thursday bar night – bringing creativity, energy, and a strong point of view on drinks and atmosphere
- Curate engaging, high‑quality beverage offerings and themed experiences that can compete with the best of Soho’s hospitality scene
- Lead from the front during events, driving both service standards and overall vibe to create a standout social moment each week
Client Experience & Engagement:
- Build strong relationships with internal teams and guests, delivering a personable and engaging service style
- Confidently handle requests, including bespoke event needs and dietary requirements
- Stay curious – gather feedback, spot trends, and continuously evolve the offer to keep it fresh, relevant, and exciting
Qualifications:
- Previous experience within the hospitality industry, specifically in events and bar environments but also with a keen interest in retail and speciality coffee
- Have a contagious passion for food, beverage and customer service
- You draw satisfaction from supervising, training, and supporting a team
- Understanding of delegation skills
- Excellent organisational abilities; high attention to detail
- Concise and effective verbal and written communication
- Ability to adapt to challenges and opportunities with a solution‑oriented perspective
Equality and Diversity:
We are committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Service Supervisor in London employer: WSH Group
Join our vibrant team in the heart of Soho, where we prioritise employee wellbeing and development. With a strong focus on fostering a collaborative culture, we offer generous benefits including enhanced leave options, bespoke training, and a supportive environment that encourages personal growth. Experience the excitement of leading a dynamic hospitality team while enjoying perks like free meals and discounts through Perkbox, all within a creative media agency setting.
StudySmarter Expert Advice🤫
We think this is how you could land Service Supervisor in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like WSH Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to WSH Group
Don't be shy about reaching out to WSH Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Service Supervisor in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about WSH Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at WSH Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
