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For Companies At a Glance
- Tasks: Welcome tenants, manage building operations, and ensure a safe, polished environment.
- Company: Join Portico, a diverse company that values hard work and fun!
- Benefits: Great salary, holiday allowance, pension contributions, and discounts on retailers.
- Other info: Enjoy excellent training opportunities and a supportive work culture.
- Why this job: Be the face of the building and make a real impact every day.
- Qualifications: Experience in reception or building management and strong communication skills.
The predicted salary is between 35000 - 35000 £ per year.
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Step into a role where no two days look the same. We’re looking for a polished, proactive, and highly organised Front of House Receptionist / Building Manager to take ownership of the daily running of a multi-tenanted commercial building in the heart of London. This is a position that blends first-class front of house service with hands-on building management. You’ll be the face of the building, the go-to contact for tenants, and the driving force behind smooth operations, safety, and service excellence.
What you’ll be doing
- Front of House & Tenant Experience
- Deliver a warm, professional welcome to tenants and visitors
- Manage reception operations, visitor access, and a secure, polished front of house environment
- Build strong relationships with tenants and support them with day-to-day queries
- Building Operations
- Oversee the daily running of a multi-tenanted office building
- Conduct daily building inspections, ensuring cleanliness, safety, and presentation standards are met
- Work closely with the Regional Facilities Manager to maintain high operational performance
- Contractor & Maintenance Coordination
- Manage contractor attendance, ensuring permits, RAMS, and compliance are in place
- Track maintenance issues through the helpdesk/CAFM system and ensure timely resolution
- Sign off completed works and monitor contractor performance
- Security & Compliance
- Oversee access control systems and issue access cards
- Monitor CCTV functionality and report concerns
- Act as Fire Coordinator during evacuations and support fire alarm testing
- Maintain health & safety documentation and report hazards or incidents
- Administration & Reporting
- Keep accurate records of building activity, maintenance, and contractor visits
- Support reporting requirements for the Regional Facilities Manager
Hours: 45 hrs per week, shifts from 8am-6pm, Mon-Fri
Salary: £35,000
Qualifications
- Experience in reception, facilities, or building management within a commercial environment
- Confidence working in a multi-tenanted setting
- Knowledge of contractor coordination, maintenance processes, and security systems
- Strong understanding of health & safety and fire procedures
- Excellent communication, customer service, and organisational skills
- A proactive, reliable, and detail-driven approach
If you’re someone who thrives on responsibility, enjoys being the central point of contact, and takes pride in delivering a seamless building experience, this role offers the perfect blend of people interaction and operational ownership.
Additional Information
What's in it for you?
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
- Our Training Academy provides excellent training and development opportunities for our people
Reception & Building Manager in London employer: WSH Group
Contact Detail:
WSH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception & Building Manager in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Portico's values and mission. This way, you can show how your personality and work ethic align with their fun and engaging environment.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your experience in reception and building management, and don’t forget to highlight your proactive approach!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences at Portico and any tips they might have for standing out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Portico family. Don’t miss out on this opportunity!
We think you need these skills to ace Reception & Building Manager in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter. Remember, we’re all about fun and engagement here at Portico!
Tailor Your Application: Make sure to tailor your CV and cover letter to the role of Reception & Building Manager. Highlight your relevant experience in reception and building management, and show us how your skills align with what we’re looking for. A personalised application goes a long way!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Use bullet points where necessary and make sure to highlight your key achievements and experiences that relate to the job.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our amazing team!
How to prepare for a job interview at WSH Group
✨Know the Company Culture
Before your interview, take some time to understand Portico's unique culture. They value hard work, dedication, and a fun working environment. Show that you resonate with these values and can contribute positively to their team.
✨Demonstrate Your Organisational Skills
As a Reception & Building Manager, being organised is key. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. This will showcase your ability to handle the daily running of a multi-tenanted building.
✨Highlight Your Customer Service Experience
Since you'll be the face of the building, it's crucial to demonstrate your excellent communication and customer service skills. Share specific instances where you've built strong relationships with clients or tenants, and how you resolved their queries effectively.
✨Be Prepared for Scenario Questions
Expect questions about handling emergencies or maintenance issues. Think through potential scenarios related to health & safety or fire procedures, and be ready to discuss how you'd manage these situations. This shows you're proactive and reliable, which is exactly what they’re looking for.