At a Glance
- Tasks: Lead and develop a diverse team while ensuring smooth operations.
- Company: Join a company that values growth and equal opportunities for all.
- Benefits: Enjoy excellent holiday allowance, pension contributions, and a personal helpline.
- Other info: Access to training and discounts on high street retailers.
- Why this job: Make a real impact by coaching a large team in a fast-paced environment.
- Qualifications: Experience managing teams and strong communication skills are essential.
The predicted salary is between 38367 - 38600 £ per year.
Our team is diverse and we believe in equal opportunities for all employees to grow, develop, and progress in their careers.
Responsibilities
- Lead, coach, and develop a team of 30+ members
- Support the Operations Manager in day-to-day operations
- Monitor service delivery and ensure operational targets are met
- Manage team rotas and staffing to cover operational hours (6am–6pm)
- Handle escalations and ensure issues are resolved effectively
- Drive performance through regular 1:1s, feedback, and reviews
- Manage employee relations with HR support (absence, conduct, performance)
- Support onboarding, training, and ongoing development of team members
Qualifications
- Proven experience managing teams of 15+ employees
- Background in operations, customer service, or reception environments
- Strong knowledge of HR processes (performance management, conduct, absence)
- Ability to work flexibly across shifts between 6:00am – 6:00pm
- Confident leader with strong communication and coaching skills
- Highly organised with the ability to manage competing priorities
- Comfortable working in a fast‑paced, high‑volume environment
- Experience supporting large teams (15+ people)
- Previous shift leadership or duty management experience
- Experience with workforce planning or rota systems
Benefits
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- 24‑hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform offering savings on high street retailers, hotels, cinemas, and more.
- Our Training Academy provides excellent training and development opportunities for our people.
Operations Support Team Leader -12 Month FTC in London employer: WSH Group
As an Operations Support Team Leader, you will thrive in a dynamic and inclusive environment that champions employee growth and development. With a strong focus on team collaboration, we offer excellent benefits including a generous holiday allowance, pension contributions, and access to our Training Academy for continuous professional development. Join us in a role where your leadership will directly impact service delivery and team success, all while enjoying the perks of working in a supportive and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Team Leader -12 Month FTC in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Operations Support Team Leader role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for team leader roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses. It’ll help you shine when discussing your experience managing teams.
✨Tip Number 3
Show off your leadership skills! During interviews, share specific examples of how you've coached and developed your team. Highlight any successes in performance management or resolving escalations. This will demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Operations Support Team Leader -12 Month FTC in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Support Team Leader role. Highlight your experience managing teams and any relevant operational skills. We want to see how you can lead and develop a team of 30+ members!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled escalations or driven performance in previous positions. We love a good story!
Show Off Your Leadership Skills:In your application, don’t forget to showcase your leadership style. Talk about your experience with coaching and developing team members, as well as how you manage employee relations. We’re looking for confident leaders who can inspire others!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy and ensures your application goes straight to us. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at WSH Group
✨Know Your Team Dynamics
Before the interview, take some time to understand how to lead and develop a diverse team. Be ready to discuss your experience managing teams of 15+ members and how you’ve successfully handled escalations or performance issues in the past.
✨Showcase Your HR Knowledge
Brush up on HR processes related to performance management, conduct, and absence. Be prepared to share specific examples of how you've managed employee relations and supported onboarding and training in previous roles.
✨Demonstrate Flexibility and Organisation
Since the role requires working flexible hours, highlight your ability to manage competing priorities effectively. Share instances where you’ve successfully juggled multiple tasks in a fast-paced environment, especially in operations or customer service.
✨Communicate Like a Leader
Strong communication and coaching skills are key for this position. Practice articulating your leadership style and how you motivate and drive performance through regular feedback and one-on-ones. Use examples that showcase your confident approach to leading a team.
