At a Glance
- Tasks: Lead a talented team to deliver exceptional hospitality and events in a prestigious environment.
- Company: Join BaxterStorey, a leader in inclusive hospitality and event services.
- Benefits: Enjoy bespoke training, apprenticeships, discounts, and a supportive work-life balance.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
- Why this job: Make a real impact by creating memorable experiences and nurturing talent.
- Qualifications: Proven leadership in corporate hospitality with strong relationship management skills.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking an exceptional individual to lead the delivery of world-class hospitality and event services within a prestigious financial services environment. This is a senior leadership role for someone who combines a genuine passion for food, people, and service with the commercial acumen and strategic vision required to drive excellence across a high-profile corporate catering operation.
As the face of hospitality for the contract, you will be responsible for creating memorable guest experiences, developing high-performing teams, nurturing key stakeholder relationships, and continuously enhancing standards in line with both client expectations and company objectives.
We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
Job DescriptionLeadership & People Development
- Inspire, lead, and develop a talented hospitality and events team, creating a culture of excellence, accountability, and engagement.
- Identify, nurture, and retain talent through coaching, mentoring, and succession planning.
- Foster an inclusive, collaborative environment where individuals can thrive and perform at their best.
- Champion employee wellbeing, engagement, and professional development.
Client Relationship Management
- Build trusted, influential relationships with senior client stakeholders and key decision-makers.
- Act as the primary hospitality ambassador for the contract, ensuring exceptional service delivery at every touchpoint.
- Understand client priorities and proactively develop solutions that support their business goals.
- Conduct regular reviews and feedback sessions, translating insights into measurable improvements.
Hospitality & Events Excellence
- Oversee the planning and execution of a diverse portfolio of high-end corporate events, executive dining, meetings, conferences, and hospitality experiences.
- Ensure every event reflects the highest standards of food quality, presentation, service, and guest experience.
- Work closely with culinary teams to deliver innovative and market-leading food concepts.
- Maintain a strong focus on detail, consistency, and operational excellence.
Strategic Development & Continuous Improvement
- Develop and implement hospitality strategies that align with both client and company objectives.
- Drive a culture of continuous improvement, identifying opportunities to enhance service, efficiency, innovation, and guest satisfaction.
- Analyse performance metrics and client feedback to inform decision-making and future planning.
- Lead change initiatives and improvement projects that elevate the overall hospitality offering.
Commercial & Operational Management
- Manage budgets, forecasts, and financial performance, ensuring delivery against agreed targets.
- Monitor labour, costs, and operational efficiencies while maintaining exceptional service standards.
- Ensure compliance with all food safety, health & safety, and company policies.
- Support business growth through innovation, relationship management, and value creation.
Qualifications
- Significant leadership experience within corporate hospitality, events, catering, or luxury service environments.
- Proven ability to manage and develop high-performing teams.
- Strong relationship management skills with experience engaging senior stakeholders and clients.
- Exceptional communication, influencing, and presentation skills.
- Strong commercial awareness and financial acumen.
- Passion for innovation, quality, and continuous improvement.
- Inspirational and people-focused leader.
- Passionate advocate for exceptional food, hospitality, and guest experiences.
- Strategic thinker with a proactive and solutions-focused approach.
- Resilient, adaptable, and comfortable operating in a fast-paced environment.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Head of Hospitality & Events in London employer: WSH Group
At BaxterStorey, we pride ourselves on being an exceptional employer that champions inclusivity and personal growth. As the Head of Hospitality & Events, you will thrive in a supportive environment that values your contributions and offers bespoke training opportunities, a strong focus on work-life balance, and a commitment to employee wellbeing. Join us in delivering world-class hospitality services while enjoying unique benefits like discounts through our Perkbox app and a culture that celebrates diversity and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Hospitality & Events in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like WSH Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to WSH Group
Don't be shy about reaching out to WSH Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Hospitality & Events in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about WSH Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at WSH Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
