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- Tasks: Provide five-star customer service and create a welcoming environment for guests.
- Company: Join Portico, a diverse company that values hard work and fun.
- Benefits: Enjoy excellent holiday allowance, pension contributions, and discounts at top retailers.
- Other info: Access to training and development opportunities in a supportive environment.
- Why this job: Make a lasting impression in a prestigious bank while developing your career.
- Qualifications: Strong communication skills and previous customer service experience required.
The predicted salary is between 29000 - 41000 £ per year.
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging. Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Portico is now hiring for a Corporate Security Concierge, based in the London offices of a world-renowned bank. Our Concierge will leave all guests and colleagues with a positive and lasting impression of the bank as a market leader in visitor experience and service excellence, ensuring that the highest level of customer care and personal service is provided to all stakeholders in the clients' business. In this varied role, the Concierge will assist the bank's staff across all areas of the Welcome Services. We are looking for someone who is proactive, flexible, and can build strong working relationships. They will be comfortable taking ownership of a range of tasks and consistently delivering five-star customer service.
Shift pattern: 47.5 hours per week, Shifts from 8:30 to 19:00 Monday-Friday.
Salary: £36,556 per annum
Qualifications: The ideal candidate will have excellent communication skills and exceptional attention to detail. They will be proactive, flexible, and have a can-do attitude. The successful candidate must be able to engage with others to create rapport and handle multiple requests simultaneously. Previous experience in a customer service role or concierge role is essential. Must have a valid SIA license or be comfortable obtaining one.
Additional Information:
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers fabulous savings for thousands of high street retailers, hotels, cinemas, and more
- Our Training Academy provides excellent training and development opportunities for our people.
Employment Type: Permanent
Hours Per Week: 47.50
Salary: Up to £36,500
Corporate Security Concierge in London employer: WSH Group
Contact Detail:
WSH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Security Concierge in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Portico's values and mission. This way, you can show how your proactive and flexible nature aligns perfectly with their emphasis on hard work and fun.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering five-star service, think of examples from your past experiences where you went above and beyond for a customer. We want you to shine in that interview!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Portico. Plus, it shows your genuine interest in the company!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to take ownership and make a difference in the visitor experience.
We think you need these skills to ace Corporate Security Concierge in London
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous experience in customer service or concierge roles. We want to see how you've gone above and beyond to create a positive experience for guests or clients.
Be Proactive in Your Approach: In your application, demonstrate your proactive attitude. Share examples of how you've taken ownership of tasks and tackled challenges head-on. We love candidates who can think on their feet!
Attention to Detail is Key: Since this role requires exceptional attention to detail, make sure your application is polished and free of errors. We appreciate candidates who take the time to present themselves well.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at WSH Group
✨Know the Company Culture
Before your interview, take some time to understand Portico's unique culture. They value hard work, dedication, and a fun working environment. Show that you resonate with these values and can contribute positively to their team.
✨Demonstrate Customer Service Skills
As a Corporate Security Concierge, exceptional customer service is key. Prepare examples from your past experiences where you provided outstanding service or resolved issues effectively. This will showcase your ability to deliver the five-star service they expect.
✨Show Your Proactive Attitude
Portico is looking for someone who is proactive and flexible. During the interview, highlight instances where you took initiative or adapted to changing situations. This will demonstrate that you can handle multiple requests and take ownership of tasks.
✨Engage and Build Rapport
Since the role involves engaging with guests and colleagues, practice building rapport during your interview. Be friendly, approachable, and attentive. This will not only help you connect with the interviewer but also reflect the interpersonal skills needed for the job.