At a Glance
- Tasks: Supervise and train staff, ensuring top-notch food quality and customer service.
- Company: Join BaxterStorey, a leader in hospitality with a focus on inclusivity.
- Benefits: Earn £13.50/hour, enjoy free meals, 28 days holiday, and discounts on various services.
- Other info: Dynamic workplace with opportunities for growth and a commitment to diversity.
- Why this job: Make a lasting impression while leading a passionate team in a vibrant café environment.
- Qualifications: Experience in hospitality, strong leadership skills, and a love for food and service.
The predicted salary is between 28000 - 28000 £ per year.
Location: Wood Green
Salary: £13.50 per hour, 35 hours per week
28 Days holiday inclusive of bank holidays. Birthday additional holiday. 24 weeks enhanced maternity leave. Secondary career leave. Wedding/commitment day leave. Free meals on shift. Pension and life insurance. Discounts available from Perkbox app, from high street shops to holidays & cinema. Access to employee assistance programme. Cycle to work scheme.
Every interaction is an opportunity to create a lasting impression, and we’re looking for individuals who strive to exceed expectations at every turn.
Job Description
- Supervision and Training – recruit, train, and supervise catering staff, including servers, chefs, and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance.
- Quality Control – monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
- Logistics Management – coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
- Customer Service – foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services.
Qualifications
- Previous experience within the hospitality industry
- Have a contagious passion for food and customer service.
- You draw satisfaction from supervising, training, and supporting a team.
- Understanding of delegation skills.
- Excellent organisational abilities; high attention to detail
- Concise and effective verbal and written communication
- Ability to adapt to challenges and opportunities with a solution-oriented perspective.
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Cafe Supervisor - Monday to Friday in London employer: WSH Group
BaxterStorey is an exceptional employer located in Wood Green, offering a vibrant work culture that prioritises employee well-being and growth. With competitive pay, generous holiday allowances, and unique benefits such as enhanced maternity leave and free meals on shift, we foster an inclusive environment where every team member can thrive and make a meaningful impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe Supervisor - Monday to Friday in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. You never know who might have a lead on a Cafe Supervisor role or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for food and customer service shine through. Share stories that highlight your experience in supervising and training staff – it’ll make you memorable!
✨Tip Number 3
Be proactive! If you see a job you like on our website, don’t just apply and wait. Follow up with a friendly email to express your enthusiasm. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Prepare for the unexpected! In hospitality, things can change quickly. Think about how you’d handle various scenarios, like a sudden rush of customers or a staff shortage. Being solution-oriented will impress your potential employers.
We think you need these skills to ace Cafe Supervisor - Monday to Friday in London
Some tips for your application 🫡
Show Your Passion:Let your love for food and customer service shine through in your application. We want to see that contagious passion you have for the hospitality industry, so don’t hold back!
Tailor Your CV:Make sure your CV highlights relevant experience in supervising and training staff. We’re looking for someone who can set clear expectations and provide feedback, so showcase those skills!
Be Clear and Concise:When writing your cover letter, keep it straightforward and to the point. We appreciate effective communication, so make sure you convey your thoughts clearly without any fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at WSH Group
✨Know Your Stuff
Before the interview, brush up on your knowledge of the hospitality industry, especially around food quality and customer service. Be ready to discuss your previous experiences and how they relate to the role of a Cafe Supervisor.
✨Showcase Your Leadership Skills
Since this role involves supervising and training staff, think of examples where you've successfully led a team. Prepare to share how you set expectations and provided feedback to maintain high performance.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss how you've handled challenges in the past, particularly in a fast-paced environment. Think of specific instances where you resolved customer issues or improved service standards.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s approach to employee development or how they foster an inclusive culture. This shows your genuine interest in the role and the company.
