At a Glance
- Tasks: Lead a vibrant team to deliver exceptional customer experiences every day.
- Company: BM Caterers, a dynamic hospitality company with a focus on personal service.
- Benefits: Birthday off, free lunches, discounts, and career development opportunities.
- Other info: Join an inclusive workplace where everyone can thrive and grow.
- Why this job: Step up your hospitality career while inspiring others in a fun environment.
- Qualifications: Previous supervisory experience and strong communication skills required.
The predicted salary is between 22050 - 26950 £ per year.
Lead service with energy and confidence
We’re looking for a Front of House Supervisor who can inspire a team, lead by example and help create an exceptional customer experience every day.
At BM Caterers, we believe service should feel personal, professional and full of personality.
This is a great opportunity for someone ready to take the next step in their hospitality career.
- What you’ll be doing
- Supervising front of house service and daily standards
- Leading customer interaction with confidence and warmth
- Supporting, motivating and developing the team
- Helping deliver excellent client and customer satisfaction
- Ensuring procedures and standards are followed consistently
- Creating a positive and collaborative team culture
- Supporting day-to-day organisation and service flow
Job Description
- What you’ll be doing
- Setting up and clearing hospitality areas
- Delivering food and drink service to a high standard
- Supporting meetings, events and functions
- Ensuring service areas remain clean, organised and presentation-ready
- Responding to customer requests with professionalism and care
- Working closely with colleagues to keep service smooth and efficient
- Following company procedures and service standards at all times
Qualifications
- What we’re looking for
- Previous experience in a supervisory hospitality role
- A confident and supportive leadership style
- Strong communication and people skills
- A positive, solutions-focused mindset
- High standards and strong attention to detail
- Additional Information
Why join BM Caterers?
- An annual day off for your birthday
- Monthly masterclasses with Michelin-starred chefs
- Fully funded development courses from Levels 2 to 7
- Apprenticeship and career development opportunities
- Freedom Friday - a paid day off to volunteer at a charity of your choice
- Free lunch on shift
- Discounts and cashback at a wide range of retail and leisure outlets
- 24/0 access to the Mental Health Charter App
- Enhanced parental leave
- Paid leave for fertility treatment
- Extra paid day off for your wedding or commitment day
- Pension and life assurance
Ready to join us?
Join us and find your happy career in a happy place.
At BM Caterers, we’re proud to be an inclusive employer.
We welcome applications from people of all backgrounds and are committed to creating a workplace where everyone feels valued, supported and able to thrive.
Even if you don’t meet every requirement, we’d still love to hear from you.
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BM Caterers - Front of House Supervisor in London employer: WSH Group
BaxterStorey is an exceptional employer that prioritises the well-being and development of its team members, offering a range of benefits including 28 days of holiday, enhanced maternity leave, and bespoke training opportunities. Located at Airbus Broughton, our inclusive work culture fosters collaboration and celebrates diversity, ensuring that every employee can thrive while delivering outstanding hospitality experiences. Join us to be part of a supportive environment where your growth is valued and your contributions make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land BM Caterers - Front of House Supervisor in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like WSH Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to WSH Group
Don't be shy about reaching out to WSH Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace BM Caterers - Front of House Supervisor in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about WSH Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at WSH Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
