At a Glance
- Tasks: Lead and inspire teams in delivering exceptional catering services across multiple locations.
- Company: Join a leading hospitality company committed to innovation and inclusivity.
- Benefits: Enjoy 33 days holiday, free meals, and bespoke training opportunities.
- Other info: Be part of a diverse team that values growth and development.
- Why this job: Make a real impact in the food industry while driving sustainability and innovation.
- Qualifications: Experience in managing large-scale operations and a passion for food and service.
The predicted salary is between 60000 - 80000 £ per year.
Location: London Based - National Account
Salary: Highly Competitive
Benefits:
- 33 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks enhanced maternity leave
- Secondary career leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Responsibilities:
- Strategic Leadership: Manage and inspire your teams, fostering a culture of collaboration, innovation, and excellence.
- Project Management: Oversee multiple large-scale catering projects, ensuring seamless delivery across locations.
- Financial Oversight: Analyse financial data to create actionable strategies that drive profitability and efficiencies.
- Customer Focus: Use all feedback mechanisms to create and implement improvement campaigns that keep satisfaction scores elevated.
- Innovation Driver: Identify emerging food trends and craft innovative offerings that delight our customers.
- ESG Leadership: Develop and execute cutting-edge environmental, social and governance strategies that ensure we remain a leader in this field.
- Health & Safety Champion: Promote and maintain a culture where safety and compliance are inherent and institutionalised.
- Diversity & Inclusion Advocate: Establish an environment that is diverse, equitable, and inclusive, celebrating and respecting the unique qualities of all individuals.
- Training & Talent Development: Ensure workplace training and learning is afforded to all employees. Develop a personalised talent programme that aligns with the organisational needs.
About You:
To succeed in this role, you’ll need to bring the best version of yourself and a passion for all things food and service delivery. Previous experience working with a facilities management company is essential.
- Proven experience managing large-scale, multi-site operations with turnover in excess of £10m in the catering or hospitality industry.
- Analytical mindset, with the ability to interpret complex financial data and customer insights to shape winning strategies.
- A track record of driving innovation in food services and embracing new trends.
- Strong presentation skills and the charisma to influence stakeholders at all levels.
- A leader who champions health & safety, diversity, and inclusion.
- ESG expertise, with a history of implementing sustainable and impactful strategies.
- Natural people developer with a focus for training, motivating, and building high-performing teams.
- A foodie at heart, with a genuine passion for the industry and an insatiable appetite for growth.
Equal Opportunities:
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
StudySmarter Expert Advice🤫
We think this is how you could land Account Director - Hospitality, Catering in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like WSH Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to WSH Group
Don't be shy about reaching out to WSH Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Account Director - Hospitality, Catering in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about WSH Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at WSH Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
