At a Glance
- Tasks: Lead and innovate in a high-profile café partnership, ensuring top-notch guest experiences.
- Company: Benugo, a visionary brand transforming London's food scene.
- Benefits: Competitive salary, generous leave, endless tea and coffee, and career development opportunities.
- Other info: Dynamic role with travel between Edinburgh and Glasgow and a supportive team culture.
- Why this job: Shape an iconic partnership and set new standards in hospitality.
- Qualifications: 3+ years in retail, strong leadership skills, and a passion for guest experience.
The predicted salary is between 40000 - 50000 £ per year.
Salaried Working Pattern: Full-time 5 Days Out of 7
Company Description: When we founded Benugo we had a vision of not just creating superb, natural food but of giving London something that was a real experience. This vision is still true today. The Benugo brand stretches from our own award-winning high street stores to cafes and restaurants within some of the world’s best loved public spaces and visitor attractions. We are incredibly proud to be growing our partnership with John Lewis to deliver a new brand for their in-store restaurants in 32 of the retailer's stores. This is an incredibly exciting time to reimagine the offering with fresh, quality ingredients which are thoughtfully sourced and rooted in local suppliers.
Are you a visionary hospitality leader ready to shape an iconic partnership at the highest level? We are seeking an exceptional General Manager to support the catering and hospitality strategy for a prestigious, high-profile collaboration that will set new standards for excellence, innovation, and guest experience over the summer, traveling between both Edinburgh and Glasgow.
Job Description: You will be responsible for leading, managing, developing and implementing growth strategies. These responsibilities will be a wide spectrum of tasks ranging from sales strategies, recruitment, training, overseeing the food quality and service, as well as having a presence on the floor.
- Commercial: Taking responsibility for the business performance at the location delivering company forecast and yearly targets. To analyse and drive profitable sales whilst constantly improving standards. To organise marketing activities, such as promotional events and discount schemes.
- People Management: Offer clear directions and briefings to the team. To offer effective feedback on performance through structured reviews. To recruit the best team members for the location.
- Client Service: To build and maintain a solid and professional relationship with John Lewis. To ensure effective communication and engagement with John Lewis. To regularly monitor customer feedback and produce a suitable action plan based on the results.
- Health & Safety, Food Safety and ESG: To ensure the location achieves a minimum score of 90% on European Safety Bureau and 5* scores on EHO visits. To ensure the location meets statutory and Company requirements of Health & Safety, Food Safety and Environmental legislation and procedures.
Qualifications: Minimum of 3 years’ experience within a similar retail role. Barista experience (advantageous). Strong leadership and communication skills. Ability to prioritise multiple tasks in a fast-paced, multi-faceted, creative environment, whilst working well under pressure. Highly developed attention to detail and record keeping. Passion for hospitality and delivering a great guest experience. Great team player. Leads by example and takes initiative. Ability to adapt to challenges and opportunities with a solution-based perspective.
Additional Information: Meal on shift. Endless tea and coffee on shift. Enrolment into the WSH pension scheme. Up to 33 days annual leave (plus extra day for your birthday off). Enhanced maternity, paternity and family friendly leave with length of service. Access to everyday discounts and communication portal. Employee Assistance Programme and qualified Mental Health First Aiders. Cycle to Work scheme. Opportunity to develop and further your career in an exciting company.
Hospitality GM: Lead High-Profile Retail Café Partnership in Leicester employer: WSH Group
At Benugo, we pride ourselves on creating not just exceptional food but memorable experiences in some of London's most beloved locations. As a General Manager, you will thrive in a dynamic work culture that values innovation and excellence, with ample opportunities for personal and professional growth. Enjoy a range of benefits including generous annual leave, a supportive team environment, and the chance to lead a prestigious partnership with John Lewis, all while working in vibrant cities like Edinburgh and Glasgow.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality GM: Lead High-Profile Retail Café Partnership in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those connected to high-profile partnerships. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your passion for hospitality! When you get the chance to meet potential employers or clients, share your vision for creating exceptional guest experiences. Use examples from your past roles to illustrate how you've made a difference in similar environments.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your enthusiasm. A little initiative can go a long way in making you stand out!
✨Tip Number 4
Prepare for interviews by researching the company and its partnerships. Understand their values and how they align with your own. Bring fresh ideas to the table about how you can contribute to their growth and success, especially in the context of the John Lewis collaboration.
We think you need these skills to ace Hospitality GM: Lead High-Profile Retail Café Partnership in Leicester
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your commitment to delivering exceptional guest experiences. We want to see how you can bring that passion to our team.
Tailor Your Application:Make sure to customise your application for the role. Highlight relevant experience and skills that match the job description. We’re looking for someone who can lead and innovate, so show us how you fit the bill!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at WSH Group
✨Know the Brand Inside Out
Before your interview, dive deep into Benugo's mission and values. Understand their commitment to quality ingredients and local suppliers. This knowledge will help you connect your experience with their vision during the conversation.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure environments. Highlight your ability to provide clear directions, offer constructive feedback, and recruit top talent. This is crucial for a General Manager role.
✨Demonstrate Your Commercial Acumen
Be ready to discuss strategies you've implemented to drive sales and improve standards. Think about specific marketing activities or promotional events you've organised that resulted in measurable success.
✨Engage with Client Relationships
Since maintaining a solid relationship with John Lewis is key, prepare to talk about your experience in client management. Share how you've built professional relationships and handled customer feedback effectively.
