At a Glance
- Tasks: Lead and innovate in a high-profile hospitality partnership, ensuring exceptional guest experiences.
- Company: Benugo, a brand known for superb natural food and unique dining experiences.
- Benefits: Up to 33 days annual leave, endless tea and coffee, and career development opportunities.
- Other info: Dynamic role with a focus on growth, teamwork, and making a real impact.
- Why this job: Shape the future of hospitality with fresh, quality ingredients in iconic locations.
- Qualifications: 3+ years in retail, strong leadership skills, and a passion for hospitality.
The predicted salary is between 40000 - 50000 € per year.
Company Description: When we founded Benugo we had a vision of not just creating superb, natural food but of giving London something that was a real experience. This vision is still true today. The Benugo brand stretches from our own award-winning high street stores to cafes and restaurants within some of the world’s best loved public spaces and visitor attractions.
We are incredibly proud to be growing our partnership with John Lewis to deliver a new brand for their in-store restaurants in 32 of the retailer's stores. This is an incredibly exciting time to reimagine the offering with fresh, quality ingredients which are thoughtfully sourced and rooted in local suppliers. Are you a visionary hospitality leader ready to shape an iconic partnership at the highest level? We are seeking an exceptional General Manager to support the catering and hospitality strategy for a prestigious, high-profile collaboration that will set new standards for excellence, innovation, and guest experience over the summer, traveling between both Edinburgh and Glasgow.
Job Description: You will be responsible for leading, managing, developing and implementing growth strategies. These responsibilities will be a wide spectrum of tasks ranging from sales strategies, recruitment, training, overseeing the food quality and service, as well as having a presence on the floor.
Duties include but are not limited to:
- Commercial: Taking responsibility for the business performance at the location delivering company forecast and yearly targets. To analyse and drive profitable sales whilst constantly improving standards. To organise marketing activities, such as promotional events and discount schemes.
- People Management: Offer clear directions and briefings to the team. To offer effective feedback on performance through structured reviews. To recruit the best team members for the location.
- Client Service: To build and maintain a solid and professional relationship with John Lewis. To ensure effective communication and engagement with John Lewis. To regularly monitor customer feedback and produce a suitable action plan based on the results.
- Health & Safety, Food Safety and ESG: To ensure the location achieves a minimum score of 90% on European Safety Bureau and 5* scores on EHO visits. To ensure the location meets statutory and Company requirements of Health & Safety, Food Safety and Environmental legislation and procedures.
Qualifications: Minimum of 3 years’ experience within a similar retail role. Barista experience (advantageous). Strong leadership and communication skills. Positive can-do attitude. Ability to prioritise multiple tasks in a fast-paced, multi-faceted, creative environment, whilst working well under pressure. Highly developed attention to detail and record keeping. Passion for hospitality and delivering a great guest experience. Great team player. Leads by example and takes initiative. Ability to adapt to challenges and opportunities with a solution-based perspective.
Additional Information: Meal on shift. Endless tea and coffee on shift. Enrolment into the WSH pension scheme. Up to 33 days annual leave (plus extra day for your birthday off). Enhanced maternity, paternity and family friendly leave with length of service. Access to everyday discounts and communication portal. Employee Assistance Programme and qualified Mental Health First Aiders. Cycle to Work scheme. Opportunity to develop and further your career in an exciting company.
General Manager in Leicester employer: WSH Group
At Benugo, we pride ourselves on being an exceptional employer that fosters a vibrant work culture and prioritises employee growth. As a General Manager, you will not only lead a dynamic team in delivering outstanding hospitality experiences but also benefit from generous perks such as up to 33 days of annual leave, a supportive Employee Assistance Programme, and opportunities for career advancement within our exciting partnership with John Lewis across Edinburgh and Glasgow.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Leicester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current employees at Benugo. You never know who might help you land that General Manager role!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for hospitality shine through. Share your vision for creating exceptional guest experiences and how you can contribute to Benugo's exciting partnership with John Lewis.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios related to team management, customer service, and sales strategies. We want to see how you tackle challenges and lead your team to success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Benugo family. Let’s make this happen!
We think you need these skills to ace General Manager in Leicester
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to delivering exceptional guest experiences and how you’ve gone above and beyond in previous roles.
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the General Manager role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit the bill.
Highlight Leadership Skills:As a General Manager, strong leadership is key. In your application, provide examples of how you've successfully led teams, managed performance, and fostered a positive work environment. We want to see how you can inspire others!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at WSH Group
✨Know the Brand Inside Out
Before your interview, dive deep into Benugo's history, values, and their unique approach to hospitality. Understanding their vision will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to demonstrate strong leadership. Prepare examples of how you've successfully led teams, managed conflicts, and driven performance in previous roles. Be ready to discuss your approach to recruitment and training as well.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of specific situations where you improved service quality or handled customer feedback effectively, and be ready to share those stories.
✨Engage with the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the partnership with John Lewis and how you can contribute to its success. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
