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- Tasks: Lead and inspire a team to deliver exceptional hospitality at Lakeside Cafe.
- Company: Join BaxterStorey, a trailblazer in the hospitality industry.
- Benefits: Enjoy competitive salary, 28 days holiday, free meals, and bespoke training.
- Why this job: Make a real impact while creating unforgettable experiences for customers.
- Qualifications: Experience in multi-site management and a passion for food and service.
- Other info: Inclusive environment with opportunities for growth and development.
The predicted salary is between 40000 - 52000 £ per year.
Location: Lakeside Cafe & Theatre by the Lake
Salary: up to £46,000
Seasonal working pattern
Ideally located establishment on the shore of Derwentwater, in Keswick, the role will oversee catering operations at the Theatre by The Lake as well as the adjoining Lakeside Cafe and Terrace bar.
- 28 Days holiday including bank holidays
- Plus your birthday off
- 24 weeks enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Access to employee assistance programme
- Cycle to work scheme
Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you.
At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a General Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.
We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are a General Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!
The ideal candidate will lead the team from the floor, building strong relationships and identify key areas to drive sales and enhance the customer experience through the differing demographics they encounter. The role will be ideal for someone who has strong ideas and a will to implement them.
- Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
- Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business
- Continually look to develop your team through mentoring, training, recognition, and empowerment
- Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
- Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance
- Drive Sales and customer experience throughout the year both peak and off peak times.
Qualifications:
- Previous experience in a multi site management role
- Have a contagious passion for food and customer service
- You draw satisfaction from managing, training, and supporting a team
- Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
- Excellent delegation and influencing skills
- Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure
- Meticulous organisational abilities; high attention to detail
- Concise and effective verbal and written communication
- Ability to adapt to challenges and opportunities with a solution-oriented perspective
- Excellent strategic thinking and critical reasoning skills
- Works according to the BaxterStorey core values
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
- ALWAYS VISIONARY - We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE - We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE - We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS - We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Join us and bring your unique perspective to our team.
General Manager - Lakeside Cafe in Keswick employer: WSH Group
Contact Detail:
WSH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Lakeside Cafe in Keswick
✨Tip Number 1
Get to know the Lakeside Cafe vibe! Before your interview, spend some time at the cafe or theatre. This will help you understand the atmosphere and customer expectations, making it easier for you to connect with the team during your chat.
✨Tip Number 2
Show off your leadership skills! When you’re in the interview, share specific examples of how you've motivated teams in the past. Highlight your ability to inspire and create a positive work culture – that’s what they’re looking for!
✨Tip Number 3
Be ready to discuss your ideas! The job description mentions a need for strong ideas and implementation. Come prepared with a few innovative concepts on how you could enhance customer experience or drive sales at the cafe.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about their training opportunities or how they support team development. This not only demonstrates your enthusiasm but also helps you gauge if the role is right for you.
We think you need these skills to ace General Manager - Lakeside Cafe in Keswick
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! We want to see how you can inspire a team and create unforgettable experiences. Share specific examples that highlight your love for food and customer service.
Tailor Your Application: Make sure to tailor your application to the role of General Manager at Lakeside Cafe. Highlight your multi-site management experience and how you've driven sales and enhanced customer experiences in previous roles. We love seeing how you align with our values!
Be Clear and Concise: Keep your written application clear and to the point. Use effective communication to showcase your skills and experiences. Remember, we appreciate attention to detail, so make sure your application is well-organised and free from errors.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at BaxterStorey!
How to prepare for a job interview at WSH Group
✨Know Your Stuff
Before the interview, make sure you’re familiar with BaxterStorey’s values and mission. Understand their approach to hospitality and how they create exceptional experiences. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a General Manager, you’ll need to inspire and lead a team. Prepare examples of how you’ve successfully managed teams in the past, focusing on your ability to motivate, train, and develop staff. Highlight any specific achievements that demonstrate your leadership style.
✨Be Ready to Discuss KPIs
Since the role involves achieving business-critical KPIs, be prepared to discuss your experience with financial management, sales growth, and customer satisfaction metrics. Bring concrete examples of how you’ve driven performance in previous roles.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, and future goals. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.