At a Glance
- Tasks: Supervise and train catering staff while ensuring top-notch food quality and customer service.
- Company: Join the BaxterStorey family, a leader in hospitality with a focus on growth and inclusivity.
- Benefits: Enjoy 28 days holiday, free meals, enhanced maternity leave, and discounts through Perkbox.
- Other info: Be part of a diverse team that values learning and career progression.
- Why this job: Make a real impact in hospitality while developing your skills in a supportive environment.
- Qualifications: Experience in hospitality and a passion for food and customer service are essential.
The predicted salary is between 25000 - 30000 £ per year.
Company Description
Benefits:
- 28 days holiday inclusive of bank holidays.
- Birthday additional holiday.
- 3 volunteering days.
- 3 grandparent leave days.
- 24 weeks enhanced maternity leave.
- Secondary career leave.
- Wedding/commitment day leave.
- Free meals on shift.
- Bespoke development training.
- Pension and life insurance.
- Discounts available from Perkbox app, from high street shops to holidays & cinema.
- Wellbeing hub.
- Access to employee assistance programme.
- Cycle to work scheme.
Every interaction is an opportunity to create a lasting impression, and we’re looking for individuals who strive to exceed expectations at every turn. As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and providing ongoing training to ensure you have the skills and knowledge to thrive in your role while maintaining work‑life balance and pursuing your passion for hospitality. If you are someone who thrives on delivering extraordinary experiences, loves to create a harmonious and collaborative atmosphere, we would love to hear from you!
Job Description:
- Supervision and Training: Recruit, train, and supervise catering staff, including servers, chefs, and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance.
- Quality Control: Monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
- Logistics Management: Coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
- Customer Service: Foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services.
Qualifications:
- Previous experience within the hospitality industry.
- Have a contagious passion for food and customer service.
- You derive satisfaction from supervising, training, and supporting a team.
- Understanding of delegation skills.
- Excellent organisational abilities; high attention to detail.
- Concise and effective verbal and written communication.
- Ability to adapt to challenges and opportunities with a solution‑oriented perspective.
Additional Information:
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people means that we always strive to supercharge our team’s careers. "Better" is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Equal Opportunity:
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.
Supervisor in Hounslow employer: WSH Group
BaxterStorey is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive and inclusive work environment in the hospitality sector. With generous benefits such as 28 days of holiday, enhanced maternity leave, and bespoke development training, we empower our team to thrive while delivering extraordinary experiences. Join us to be part of a culture that celebrates diversity and fosters career advancement, ensuring you can build a fulfilling legacy in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Hounslow
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. You never know who might have a lead on a Supervisor role or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for food and customer service shine through. Share stories that highlight your experience in supervising and training teams.
✨Tip Number 3
Research the company culture! BaxterStorey values diversity and growth, so make sure you understand their mission. Tailor your responses to show how you align with their values during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the BaxterStorey family.
We think you need these skills to ace Supervisor in Hounslow
Some tips for your application 🫡
Show Your Passion:Let your love for hospitality shine through in your application. We want to see that contagious passion for food and customer service right from the start!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in the hospitality industry. We’re looking for specific examples of how you’ve supervised and trained teams before.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use effective communication to showcase your organisational skills and attention to detail—these are key traits we value!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with BaxterStorey.
How to prepare for a job interview at WSH Group
✨Know the Company Inside Out
Before your interview, take some time to research BaxterStorey. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Supervisory Skills
Be prepared to discuss your previous experience in supervising and training staff. Think of specific examples where you set clear expectations or provided feedback that led to improved performance. This will demonstrate your ability to lead a team effectively.
✨Emphasise Customer Service Excellence
Since the role focuses heavily on customer service, come ready with examples of how you've gone above and beyond to ensure customer satisfaction. Highlight any experiences where you resolved issues or received positive feedback from clients.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or how they measure success in this role. This shows that you’re not just interested in the job, but also in how you can grow within the company.
