At a Glance
- Tasks: Deliver 5-star hospitality and create a welcoming atmosphere for lounge visitors.
- Company: Join BaxterStorey, a leader in inclusive hospitality at Heathrow Airport.
- Benefits: Enjoy 28 days holiday, free meals, and bespoke training opportunities.
- Other info: Flexible shifts with excellent career progression in a dynamic environment.
- Why this job: Be the face of luxury service and make every visitor's experience memorable.
- Qualifications: Customer service experience and a friendly, approachable attitude are essential.
The predicted salary is between 14.91 - 14.91 £ per hour.
Company Description
Lounge Host, Concorde Lounge, Full‑time
Location: Heathrow Airport, Terminal 5
Salary: £14.91 per hour
Hours of work: 37.5 hrs per week. Shifts are 8 hours long with early (04:30) and late (22:30) start/finish times.
All candidates must complete mandatory pre‑employment checks, including five years of verifiable employment history, a UK DBS check and, if required, an overseas Police Clearance Certificate.
Benefits:
- 28 days holiday, including bank holidays
- Birthday holiday
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks enhanced maternity leave
- Secondary Carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeship opportunities for all experience levels
- Pension and life insurance
- Discounts on high street shops, holidays and cinema via Perkbox app
- Wellbeing hub
- Employee assistance programme
- Cycle to work scheme
Job Description
The role requires the delivery of professional, 5‑star level hospitality in the British Airways Lounges at Heathrow Airport. The lounge host is the face of the operation, ensuring that every visitor receives excellent service and a relaxing experience.
- Greet customers warmly and create a welcoming atmosphere.
- Take orders accurately and serve food and beverages promptly, maintaining attention to detail.
- Handle complaints and resolve issues professionally and courteously.
- Maintain clean, tidy lounge environments; perform regular cleaning, sweeping, mopping and rubbish removal.
- Sanitise tables, counters and service areas regularly.
- Monitor and restock condiments, napkins, cutlery and other supplies; report shortages to management.
- Foster teamwork and a positive work environment.
- Adhere to COSHH regulations and use appropriate protective equipment.
- Follow dress code policies and demonstrate excellence in appearance.
- Maintain food safety and hygiene standards, including temperature controls, storage procedures and sanitation practices.
- Follow proper hand hygiene procedures and personal cleanliness guidelines.
Qualifications
- Previous experience in a customer‑service role, preferably in a café, hotel or restaurant.
- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to multitask in a fast‑paced environment.
- Friendly, approachable demeanor and a genuine desire to provide exceptional customer service.
- Ability to work well under pressure and handle complaints effectively.
- Willingness to learn and progress.
- Honesty and trustworthiness.
- Team player, respectful, flexible and adaptable.
- Possess cultural awareness and sensitivity.
- Remain tactful, calm and persuasive in controversial or confrontational situations.
Equal Employment Opportunity Statement
BaxterStorey is an inclusive employer and welcomes applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity and inclusion (ED&I) among our workforce and aims to be recognised for having the most inclusive culture in hospitality.
Lounge Host - CCR Lounge in Hounslow employer: WSH Group
BaxterStorey is an exceptional employer, offering a vibrant work culture at Heathrow Airport's Concorde Lounge where hospitality excellence is paramount. With comprehensive benefits including 28 days of holiday, bespoke training opportunities, and a commitment to employee wellbeing, we foster an environment that encourages personal growth and teamwork. Join us to be part of a diverse and inclusive team dedicated to delivering outstanding service in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Lounge Host - CCR Lounge in Hounslow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like WSH Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to WSH Group
Don't be shy about reaching out to WSH Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Lounge Host - CCR Lounge in Hounslow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about WSH Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at WSH Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
