At a Glance
- Tasks: Deliver 5-star hospitality and create a welcoming atmosphere for guests.
- Company: Join BaxterStorey, a leader in inclusive hospitality at Heathrow Airport.
- Benefits: Enjoy 28 days holiday, free meals, and bespoke training opportunities.
- Other info: Flexible shifts with excellent career growth and a commitment to diversity.
- Why this job: Be part of a dynamic team and make every guest's experience exceptional.
- Qualifications: Customer service experience and a friendly, approachable attitude are essential.
The predicted salary is between 30300 - 40300 £ per year.
Company Information
- Location: Heathrow Airport, Terminal 5
- Salary: £14.62
- Hours of work: 37.5 per week
- Shifts: Combination of early and late; earliest start 04:30, latest finish 22:30; all shifts 8 hours.
- Must live commutable distance from airport; free car parking provided for drivers.
Pre‑employment checks include: five years of verifiable employment history, UK DBS check, and, if you have lived outside the UK for more than 6 months, an overseas Police Clearance Certificate.
Benefits
- 28 Days holiday, including bank holidays
- Birthday holiday
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks' enhanced maternity leave
- Secondary Carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeship opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to an employee assistance programme
- Cycle to work scheme
Job Responsibilities
- To provide a professional, 5‑star level of hospitality catering, ensuring that company standards are maintained and that the customer experience is always positive.
- Greet customers warmly and create a welcoming atmosphere.
- Take orders accurately and efficiently, serve food and beverages promptly, maintaining a high level of attention to detail.
- Handle customer complaints and resolve issues professionally and courteously.
- Ensure the lounge is kept clean and tidy, clearing regularly, sweeping, mopping, and taking out rubbish; clean and sanitise tables, counters, and service areas regularly.
- Monitor and restock condiments, napkins, cutlery, and other supplies as needed.
- Assist in monitoring inventory and stock levels, reporting any shortages to management.
- Maintain a positive work environment by fostering teamwork and cooperation.
- Be aware of COSHH regulations and use appropriate protective equipment when using chemicals.
- Adhere to dress code policies and demonstrate excellence.
- Adhere to food safety and hygiene regulations to maintain a safe environment.
- Follow proper hand hygiene procedures and maintain personal cleanliness.
- Maintain proper food safety and hygiene standards, including temperature controls, storage procedures, and sanitation practices.
Qualifications
- Previous experience in a similar customer service role, preferably in a café, hotel or restaurant setting.
- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to multitask in a fast‑paced environment.
- Friendly and approachable demeanor, with a genuine desire to provide exceptional customer service.
- Ability to work well under pressure and handle customer complaints effectively.
Equal Opportunity and Diversity Statement
BaxterStorey is proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aims for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment we have set ourselves an ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.
Lounge Host - British Airways Lounges, First Class in Hounslow employer: WSH Group
BaxterStorey is an exceptional employer, offering a vibrant work culture at Heathrow Airport's Terminal 5, where you can thrive in a dynamic environment while providing top-notch hospitality. With generous benefits including 28 days of holiday, bespoke training opportunities, and a commitment to employee wellbeing, we foster growth and inclusivity, ensuring every team member feels valued and empowered to excel in their role as a Lounge Host.
StudySmarter Expert Advice🤫
We think this is how you could land Lounge Host - British Airways Lounges, First Class in Hounslow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on British Airways and their lounge services. This will help you understand their values and what they expect from a Lounge Host, making it easier for you to show how you fit in.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a top-notch experience, think of examples from your past jobs where you’ve gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Dress to impress! Make sure you’re looking sharp and professional for your interview. First impressions matter, especially in a hospitality role where appearance is key to creating a welcoming atmosphere.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that pop up at British Airways.
We think you need these skills to ace Lounge Host - British Airways Lounges, First Class in Hounslow
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can bring a warm, welcoming vibe to our lounges.
Tailor Your Experience:Make sure to highlight any previous customer service experience you have, especially in hospitality. We love seeing how your past roles have prepared you for this position, so be specific about your achievements and skills!
Keep It Professional:While we want to see your personality, it’s also important to maintain a professional tone. Make sure your application is well-structured, free of typos, and reflects the high standards we uphold at British Airways Lounges.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at WSH Group
✨Know the Company Inside Out
Before your interview, take some time to research BaxterStorey and their values. Understanding their commitment to inclusivity and exceptional customer service will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
As a Lounge Host, you'll need to demonstrate excellent communication and interpersonal skills. Prepare examples from your previous roles where you provided outstanding service or resolved customer complaints effectively.
✨Dress to Impress
Adhering to the dress code is crucial in this role. Make sure you arrive in smart attire that reflects the professional image of British Airways. This shows you understand the importance of presentation in a hospitality environment.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, like dealing with difficult customers or maintaining cleanliness standards. Practise your responses to these scenarios to show you can think on your feet and maintain a positive atmosphere.
