At a Glance
- Tasks: Provide 5-star hospitality and ensure a welcoming atmosphere for guests.
- Company: Join BaxterStorey at Heathrow Airport, a leader in hospitality excellence.
- Benefits: Enjoy competitive pay, free meals, and generous holiday allowances.
- Other info: Great opportunities for career growth and training in a supportive environment.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Customer service experience and a friendly, positive attitude are essential.
The predicted salary is between 14 - 14 £ per hour.
Company Description
Full-time position at Heathrow Airport, Terminal 2.
Salary: £14.33
Hours of work: 40hrs (4 days on, 2 days off). You will be required to work a combination of early and late shifts. The earliest start is 04:00 with the latest finish time of 22:30. All shifts are for 9 hours with a 30-minute break.
This is a varied role where shifts are based on the task. One shift, you may be opening the lounge by preparing breakfast and have full responsibility of the kitchen. The next shift, you may be performing housekeeping duties alongside acting as a Host and food runner.
It's important you live a commutable distance from the airport if you rely on public transport, considering the start and finish times. For those who drive, free car parking is provided.
As this role is based at Heathrow Airport, you will be required to complete mandatory pre-employment checks. These include providing 5 years of verifiable employment history, undergoing a UK DBS check, and, if you have lived outside the UK for more than 6 months, obtaining an overseas Police Clearance Certificate from the relevant UK-based embassy.
Benefits:
- 28 Days holiday, including bank holidays
- Birthday holiday
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks' enhanced maternity leave
- Secondary Carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeship opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to an employee assistance programme
- Cycle to work scheme
If you’re looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you!
Job Description:
- To provide a professional, 5-star level of hospitality catering, ensuring that company standards are maintained and that the customer experience is always a positive one.
- Greet customers warmly and create a welcoming atmosphere.
- Take orders accurately and efficiently.
- Serve food and beverages promptly, maintaining a high level of attention to detail.
- Handle customer complaints and resolve issues in a professional and courteous manner.
- Set up tables, chairs, and other lounge furniture and arrange them appropriately.
- Clean and sanitize tables, counters, and service areas regularly.
- Ensure the lounge is kept clean and tidy by clearing regularly, sweeping, mopping, and taking out rubbish.
- Monitor and restock condiments, napkins, cutlery, and other supplies as needed.
- Assist in monitoring inventory/stock levels and report any shortages to the management.
- Communicate effectively with team members to ensure smooth operations.
- Maintain a positive work environment by fostering teamwork and cooperation.
- Be aware of COSHH regulations and use appropriate protective equipment when using chemicals.
- Adhere to food safety and hygiene regulations to maintain a safe environment.
- Follow proper hand hygiene procedures and maintain personal cleanliness.
- Ensure the café is compliant with health and safety standards at all times.
- Assist in the preparation of ingredients and mise en place for various dishes, ensuring high standards of quality, taste, and presentation are met.
- Maintain a clean and organised workstation, ensuring all ingredients, utensils, and equipment are readily available and in good working condition.
- To ensure the lounges, shower and toilets areas are in a clean and tidy state at all times.
- Adhere to proper food safety and hygiene standards, including temperature controls, storage procedures, and sanitation practices, to maintain a safe and clean kitchen environment.
Qualifications:
- Previous experience in a similar customer service role, preferably in a café, hotel or restaurant setting.
- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Friendly and approachable demeanour, with a genuine desire to provide exceptional customer service.
- Ability to work well under pressure and handle customer complaints effectively.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees.
General Assistant - Aer Lingus Lounge in Hounslow employer: WSH Group
BaxterStorey is an exceptional employer that prioritises the well-being and development of its team members, offering a range of benefits including 28 days of holiday, enhanced maternity leave, and bespoke training opportunities. Located at Airbus Broughton, our inclusive work culture fosters collaboration and celebrates diversity, ensuring that every employee can thrive while delivering outstanding hospitality experiences. Join us to be part of a supportive environment where your growth is valued and your contributions make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land General Assistant - Aer Lingus Lounge in Hounslow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like WSH Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to WSH Group
Don't be shy about reaching out to WSH Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Assistant - Aer Lingus Lounge in Hounslow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about WSH Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at WSH Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
