Bartender - British Airways Lounges in Hounslow

Position: Lounge Bartender, BA Lounges – Full Time at Heathrow Airport

Pay: £14.91 per hour

Hours: Shift mixture early/late, earliest start 04:30, latest finish 22:30, 8 hours each shift

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks' enhanced maternity leave
• Secondary Carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Responsibilities:

• Prepare and serve a variety of alcoholic and non‑alcoholic beverages to customers, ensuring accuracy and consistency in taste and presentation.
• Provide excellent customer service by engaging with guests, taking orders, and making personalised drink recommendations based on customer preferences.
• Create unique and innovative cocktail recipes, staying up‑to‑date with current trends in mixology and the beverage industry.
• Maintain a clean and organized bar area, including stocking and replenishing supplies such as liquor, glassware, and garnishes.
• Adhere to all relevant health, safety, and sanitation regulations, including responsible alcohol service practices.
• Maintain a thorough understanding of the menu, including knowledge of ingredients and preparation methods.
• Collaborate with other staff members to ensure a smooth and efficient operation, including coordinating with servers and kitchen staff.
• Resolve customer complaints or concerns promptly and professionally, striving to provide a positive experience for all guests.
• Assist in the preparation of ingredients and mise en place for various dishes, ensuring high standards of quality, taste, and presentation are met.
• Maintain a clean and organised workstation, ensuring all ingredients, utensils, and equipment are readily available and in good working condition.
• Adhere to proper food safety and hygiene standards, including temperature controls, storage procedures, and sanitation practices, to maintain a safe and clean kitchen environment.
• Continuously expand knowledge of beverages, attending workshops, seminars, and tastings to enhance skills and stay informed about industry trends.
• Successfully pass a basic disclosure check and provide verifiable evidence of past 5 years of work/education history as required to obtain an airside pass.

Qualifications:

• Have a contagious passion for bar service and/or customer service.
• Draw satisfaction from working within a collaborative and inclusive team environment.
• Ability to adapt to challenges and opportunities with a solution‑oriented perspective.
• Previous experience in a similar role, especially in the food service industry, is often a plus.
• Some knowledge of food safety and sanitation practices.
• Works according to the BaxterStorey core values.

Equal Employment Opportunity:

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‑economic backgrounds. BaxterStorey is committed to encouraging equity, diversity and inclusion (ED&I) among our workforce and aims for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment we have set ourselves an ambition to set the standard and be recognised for having the most inclusive culture in hospitality. Join us and bring your unique perspective to our team.