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- Tasks: Supervise and train hospitality staff while ensuring exceptional service and quality.
- Company: Join BaxterStorey, a leader in the hospitality industry dedicated to creating unforgettable experiences.
- Benefits: Enjoy 28 days holiday, free meals, training opportunities, and discounts on high street shops.
- Why this job: Be part of a supportive team that values growth, diversity, and work-life balance.
- Qualifications: Previous supervisory experience in food service with strong people management skills required.
- Other info: We celebrate creativity and inclusivity, encouraging all applicants to apply regardless of qualifications.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Benefits:
- 28 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 week\’s enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Do you have a passion for co-ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that\’s why we\’re looking for a Supervisor who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.
We believe that it is our people that set us apart, that\’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are a Supervisor who thrives on delivering extraordinary experiences, and loves to cultivate a harmonious and collaborative team, we would love to hear from you!
Job Description
- Supervision and Training – recruit, train, and supervise hospitality staff. Set clear expectations and provide ongoing feedback to maintain a high level of performance
- Quality Control – monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction
- Logistics Management – coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels
- Customer Service – foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services
Qualifications
- Previous experience in a Supervisory position with excellent people management skills
- Previous experience in a similar role, especially in the food service industry
- Have a contagious passion for food and customer service
- You draw satisfaction from supervising, training, and supporting a team
- Understanding of delegation and influencing skills
- Excellent organisational abilities; high attention to detail
- Concise and effective verbal and written communication
- Ability to adapt to challenges and opportunities with a solution-oriented perspective
- Friendly, outgoing personality; a people person
- Great work ethic and an even greater smile
- Good listening & verbal communication skills
- Customer focused with a passion for offering outstanding service
- Perpetuates company philosophy and culture
- You thrive working within a collaborative and inclusive team environment
- Some knowledge of food safety and sanitation practices.
- Works according to the BaxterStorey core values
Additional Information
For almost 20 years, for every client, in every location (whether that\’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team\’s careers. \’Better\’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don\’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.
The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team memberto feel respected and able to give their best.
And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to \’set the standard and to be recognised for having the most inclusive culture in hospitality\’.
Hospitality Supervisor employer: WSH Group
Contact Detail:
WSH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Supervisor
✨Tip Number 1
Familiarise yourself with BaxterStorey's core values and mission. When you understand what they stand for, you can tailor your conversations and demonstrate how your personal values align with theirs during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully trained and supervised teams in the past. Be ready to discuss specific situations where you improved team performance or customer satisfaction.
✨Tip Number 3
Research the latest trends in the hospitality industry, especially around food service and customer experience. Being knowledgeable about current practices will help you stand out as a candidate who is passionate and informed.
✨Tip Number 4
Network with current or former employees of BaxterStorey if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Hospitality Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality supervision. Emphasise your people management skills and any specific achievements that demonstrate your ability to lead a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry. Mention specific examples of how you've delivered exceptional customer service or improved team performance in previous roles.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as quality control, logistics management, and customer service. Use concrete examples to illustrate how you possess these skills.
Show Enthusiasm for the Company: Research BaxterStorey and express your enthusiasm for their values and commitment to inclusivity. Mention how you align with their mission to create unforgettable experiences and support team development.
How to prepare for a job interview at WSH Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create exceptional experiences for guests in your previous roles.
✨Demonstrate Leadership Skills
As a Supervisor, you'll need to showcase your ability to lead and support a team. Prepare to discuss your experience in training and supervising staff, and provide examples of how you've motivated your team to achieve high performance.
✨Highlight Customer Service Excellence
Customer service is key in this role. Be ready to talk about how you've handled customer inquiries and resolved issues in the past. Use specific scenarios to illustrate your problem-solving skills and your commitment to guest satisfaction.
✨Emphasise Organisational Abilities
The role requires excellent organisational skills. Discuss how you manage logistics, coordinate events, and maintain inventory. Providing examples of how you've successfully managed multiple tasks will demonstrate your capability to handle the demands of the position.
