At a Glance
- Tasks: Deliver exceptional service and create memorable experiences for guests in beautiful client spaces.
- Company: Join BaxterStorey, a pioneer in the hospitality industry with a focus on genuine service.
- Benefits: Enjoy discounts, employee assistance, cycle to work scheme, and ongoing training.
- Other info: Flexible zero-hour position perfect for students looking to gain experience.
- Why this job: Be part of a supportive team that values growth, diversity, and work-life balance.
- Qualifications: Customer service experience and strong people skills are a plus.
The predicted salary is between 12.6 - 15.4 £ per hour.
Discounts available from Perkbox app, from high street shops to holidays & cinema. Access to employee assistance programme. Cycle to work scheme.
Are you personable, attentive, and capable of providing exceptional service whilst maintaining a positive approach? Do you want to contribute to the overall customer experience within beautiful client spaces? If so, we would love to welcome all Hospitality Assistants to the heart of hospitality excellence!
At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to open our doors to individuals who share our passion for providing genuine hospitality and impeccable service. As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity.
Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself. Every interaction is an opportunity to create a lasting impression, and we’re looking for a Hospitality Assistant who strives to exceed expectations at every turn.
We are seeking a friendly and customer-focused Hospitality Assistant to join our dynamic team in London, United Kingdom. This is a zero-hour position offering flexible working arrangements to suit your availability. You will play a vital role in delivering exceptional service to our guests, ensuring their experience is memorable and enjoyable. The successful candidate will demonstrate strong people skills, reliability, and a genuine passion for hospitality.
- Greet guests warmly and provide courteous service in a professional manner
- Assist with food and beverage service, ensuring high standards of presentation and cleanliness
- Take orders accurately and process payments using our till system
- Maintain a clean and organised work environment, adhering to health and safety regulations
- Support the wider team during busy periods, demonstrating flexibility and adaptability
- Respond promptly to guest requests and resolve any concerns with empathy and efficiency
- Assist with table preparation, clearing, and resetting between services
- Communicate effectively with colleagues to ensure seamless service delivery
- Follow company procedures and policies consistently
- Contribute to a positive and supportive team atmosphere
Qualifications:
- Proven customer service experience in a hospitality or similar environment (desirable)
- Excellent communication and interpersonal skills
- Ability to remain calm and professional in fast-paced, demanding situations
- Strong reliability and punctuality
- Flexibility to work varied shifts, including evenings and weekends
- Teamwork and collaboration abilities
- Basic knowledge of food and beverage service (desirable)
- Experience with POS or till systems (desirable)
- Understanding of health and safety practices in food service
- Problem-solving mindset with a customer-focused approach
- Food handling certification or willingness to obtain one (desirable)
- Additional language skills (desirable)
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!
BaxterStorey Values:
- ALWAYS VISIONARY: We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE: We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE: We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS: We work together as a team to lead by example, protecting the planet and supporting local communities.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team.
Hospitality Assistant Zero-Hour employer: WSH Group
As a General Manager at our Stafford location, you will be part of a dynamic team dedicated to delivering exceptional dining experiences in a supportive and innovative work environment. We offer a range of benefits including generous holiday allowances, bespoke training opportunities, and a focus on employee wellbeing, ensuring that you can thrive both personally and professionally. Join us to lead a large-scale catering operation with significant growth potential, where your contributions will directly impact our commitment to excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Assistant Zero-Hour
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at WSH Group and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Hospitality Assistant Zero-Hour
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at WSH Group that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at WSH Group.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at WSH Group get a sense of who you are beyond your experience!
How to prepare for a job interview at WSH Group
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at WSH Group and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
