At a Glance
- Tasks: Be the friendly face of our front-of-house, welcoming guests and ensuring smooth operations.
- Company: Join BaxterStorey, a leader in hospitality with a commitment to diversity and inclusion.
- Benefits: Enjoy 28 days holiday, free meals, and bespoke training opportunities.
- Other info: Flexible hours and a supportive team environment await you!
- Why this job: Make a real impact by creating exceptional experiences for our guests every day.
- Qualifications: Bring your excellent customer service skills and a professional attitude.
The predicted salary is between 25000 - 27000 € per year.
We are seeking a friendly and organized Front of House General Assistant to join our team in Pirbright, United Kingdom. In this role, you will be the first point of contact for our guests and clients, creating a welcoming and professional environment while supporting the smooth operation of our front‑of‑house services. You will work collaboratively with team members to ensure exceptional customer experiences and maintain efficient daily operations.
Responsibilities
- Greet and welcome guests and clients with a warm, professional demeanor
- Manage reception desk operations, including answering phones, responding to emails, and directing inquiries
- Schedule and coordinate appointments, meetings, and reservations using scheduling software
- Provide accurate information about services, facilities, and organizational offerings
- Assist with check‑in and check‑out procedures, ensuring all necessary documentation is completed
- Maintain a clean, organized, and welcoming front‑of‑house environment
- Support team members with administrative tasks and general assistance as needed
- Handle guest requests and concerns with professionalism and empathy
- Perform data entry and maintain accurate records and databases
- Ensure compliance with health, safety, and security protocols
- Multitask effectively while maintaining attention to detail during busy periods
Qualifications
- Excellent customer service skills with a friendly and professional approach
- Strong verbal and written communication abilities
- Proven organizational and time management skills
- Ability to multitask and prioritize responsibilities effectively
- Proficiency with computer systems and Microsoft Office applications
- Experience with scheduling software or reservation systems (preferred)
- Previous experience in a front‑of‑house, reception, or customer service role (preferred)
- Attention to detail and accuracy in administrative tasks
- Ability to work collaboratively within a team environment
- Professional appearance and demeanor
- Flexibility to adapt to changing priorities and work schedules
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best. And to support our commitment we have set ourselves an ED&I ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.
Benefits
- 28 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks' enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meal on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Front of House General Assistant full time 37.5 hr Mon - Fri £12.71 per hourly rate in Guildford employer: WSH Group
BaxterStorey is an exceptional employer located in Pirbright, offering a vibrant work culture that prioritises equality, diversity, and inclusion. As a Front of House General Assistant, you will enjoy a supportive environment with ample opportunities for personal and professional growth, alongside generous benefits such as 28 days of holiday, bespoke training, and a free meal on shift, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House General Assistant full time 37.5 hr Mon - Fri £12.71 per hourly rate in Guildford
✨Tip Number 1
Make sure you research the company before your interview. Knowing about BaxterStorey’s commitment to equality, diversity, and inclusion will show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for guests, role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation with professionalism.
✨Tip Number 3
Dress the part! A professional appearance is key in a front-of-house role. Choose an outfit that reflects the welcoming environment you’ll be creating for guests.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Front of House General Assistant full time 37.5 hr Mon - Fri £12.71 per hourly rate in Guildford
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and professional side. Remember, we’re looking for someone who can create a welcoming environment for our guests.
Tailor Your Application:Make sure to tailor your application to the Front of House General Assistant role. Highlight your customer service skills and any relevant experience you have in reception or hospitality. This will help us see how you fit into our team!
Keep It Clear and Concise:We appreciate clarity, so keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We want to get to know you without sifting through too much text!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just like we like it!
How to prepare for a job interview at WSH Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Front of House General Assistant role. Familiarise yourself with the responsibilities listed in the job description, such as managing reception desk operations and providing exceptional customer service. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about creating a welcoming environment, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you handled guest requests or resolved concerns with professionalism and empathy. This will show that you can handle the demands of the position.
✨Practice Your Communication
Strong verbal and written communication skills are key for this role. Before the interview, practice answering common questions clearly and confidently. You might even want to role-play with a friend to get comfortable with articulating your thoughts, especially when discussing your experience with scheduling software or handling inquiries.
✨Demonstrate Team Spirit
This position requires collaboration with team members, so be ready to discuss how you work well in a team environment. Share examples of how you've supported colleagues in previous roles or contributed to a positive workplace culture. Highlighting your ability to adapt to changing priorities will also show that you're a flexible team player.
