At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest experiences in a brand new office.
- Company: Join Portico, a diverse and fun-loving company that values hard work and growth.
- Benefits: Enjoy competitive salary, excellent holiday allowance, and fantastic discounts.
- Other info: Flexible hours with opportunities for training and personal development.
- Why this job: Shape a new front of house operation and create memorable service moments.
- Qualifications: Leadership experience in hospitality and a passion for outstanding service.
The predicted salary is between 38000 - 38000 £ per year.
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
We’re searching for an exceptional Guest Services Lead to help us launch and deliver a world class front of house and hospitality experience at the brand new Birmingham offices of a world renowned auditor. In this hands-on leadership role, you’ll oversee the full client journey—from ground floor welcome through to meeting room coordination, hospitality delivery and vending services. You’ll inspire and guide a high performing team to deliver consistently outstanding service, ensuring every client and guest enjoys a seamless, memorable experience.
You’ll play a key role in the mobilisation of a brand new site which is due to open in Autumn, supporting recruitment, pre-opening activity, change management for 2 existing team members and service design.
Hours: 40 hours per week, shifts between 7:30am-6pm, Mon-Fri. Flexibility to support and oversee evening client events is essential.
Salary: £38,000 per annum.
Qualifications:
- Proven leadership experience in a 5 star corporate, hospitality or events environment
- A passion for exceptional service and operational excellence
- Strong people management skills with the ability to motivate and develop teams
- Experience in mobilisations, pre-openings and change management
- Confidence in delivering premium client experiences in a fast-paced setting
If you’re energised by creating standout service moments and shaping a new front of house operation from the ground up, we’d love to hear from you.
Additional Information:
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Guest Service Lead employer: WSH Group
Portico is an exceptional employer that fosters a vibrant and inclusive work culture, where hard work and dedication are rewarded. Located in the heart of Birmingham, our new office offers a unique opportunity to lead a high-performing team in delivering outstanding hospitality experiences. With excellent benefits, a commitment to employee growth through our Training Academy, and a fun, engaging environment, we empower our staff to thrive and progress in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Lead
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Portico's values and mission. This way, you can show how your experience aligns with their focus on hard work, dedication, and fun.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've inspired a team or delivered exceptional service. We want you to shine in the interview by showcasing your people management skills.
✨Tip Number 3
Be ready to discuss change management! Since this role involves mobilising a new site, prepare to share your experiences with pre-openings and how you've successfully navigated transitions in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Guest Service Lead
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for exceptional service shine through. We want to see how your passion aligns with our culture of fun and engagement!
Tailor Your Experience:Make sure to highlight your leadership experience in hospitality or events. We’re looking for someone who can inspire a team, so share specific examples that showcase your skills in motivating others.
Be Authentic:Don’t be afraid to let your personality come through in your application. We value diversity and authenticity, so be yourself and show us what makes you unique!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get to know you better!
How to prepare for a job interview at WSH Group
✨Know the Company Culture
Before your interview, take some time to understand Portico's unique culture. They value hard work, dedication, and a fun working environment. Show that you resonate with these values and can contribute positively to their team.
✨Demonstrate Leadership Skills
As a Guest Service Lead, you'll need to inspire and guide a team. Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight your ability to motivate others and deliver exceptional service.
✨Be Ready for Change Management Questions
Since this role involves mobilisations and pre-openings, expect questions about how you handle change. Think of specific instances where you've navigated transitions smoothly and how you supported your team through those changes.
✨Showcase Your Passion for Service Excellence
Portico is looking for someone who is passionate about delivering outstanding client experiences. Be prepared to discuss what exceptional service means to you and share any relevant experiences that demonstrate your commitment to operational excellence.
