At a Glance
- Tasks: Lead a team to deliver exceptional service and high-quality food at Charterhouse School.
- Company: Join Holroyd Howe, a top UK contract caterer focused on innovative food services.
- Benefits: Enjoy competitive salary, gym membership, free meals, and discounts on brands.
- Other info: Flexible hours, 28 days holiday, and opportunities for career development and training.
- Why this job: Be part of a dynamic hospitality environment and make a real impact on students' dining experiences.
- Qualifications: Experience in hospitality or catering, strong leadership, and customer service skills required.
The predicted salary is between 37500 - 37500 € per year.
Company Description
Location: Charterhouse - Godalming Surrey, GU7 2DX
Contract Type: 40 hours per week, 5 days out of 7, 52 weeks per year.
Salary: Up to £37,500 per annum
Why Join Us?
- Approximately every third weekend off due to scheduled site closures, providing excellent opportunities for rest and planning social activities
- Shift patterns include: 6:00am–3:00pm, 11:30am–8:00pm, and 12:30pm–8:30pm
- Sundays operate on a 10:00am–8:00pm shift
- Uniform is provided, with maintenance and upkeep included
- Following successful completion of probation, access to onsite gym membership available at £5 per month (if desired)
- Access to onsite golf course and beautiful grounds in a premium working environment
- 28 days holiday (including bank holidays)
- 3 volunteering days to give back to causes you care about
- 3 days grandparent leave for those special family moments
- 24 weeks enhanced maternity leave
- Bespoke training & development opportunities
- Pension & life insurance
- Discounts on high street brands, cinema & holidays via the Perkbox App
- Wellbeing hub & access to employee assistance programme
- Free meals while at work
- Career development & HIT Apprenticeships for all experience levels
We are seeking an enthusiastic and customer-focused Junior Duty Manager to oversee the smooth delivery of service at Charterhouse School. Working closely with the catering and kitchen teams, you’ll ensure every customer enjoys a warm welcome, exceptional service, and high-quality food presentation. This is a hands-on role, perfect for someone who thrives in a busy hospitality environment and enjoys leading a team to deliver excellence.
You will be joining Holroyd Howe, one of the UK’s leading contract caterers, providing fresh, innovative food services solely to independent schools and colleges. We are a team of experienced professionals who tailor our catering service provision specifically to suit children of all ages in order to meet the bespoke requirements of each school.
Our mission is simple: To provide our teams with the right skills to succeed in their jobs, we invest in their training and development. Our exceptional teams of seasoned specialists customise our catering services to fit children of all ages and satisfy the unique needs of our clients.
Key Responsibilities:
- Support the Duty Manager with the daily running of operations
- Supervise teams during service and ensure high standards are maintained
- Deliver excellent customer service and resolve issues where needed
- Assist with shift coordination, briefings, and team support
- Maintain health & safety, hygiene, and operational standards
- Support stock control and basic operational administration
- Lead by example and contribute to a positive team environment
Qualifications & Skills:
- Previous experience in hospitality, catering, or a supervisory role
- Strong communication and leadership skills
- Ability to work well under pressure in a fast-paced environment
- Good understanding of food hygiene, health & safety standards
- Confident in supporting and motivating a team
- Customer-focused with a proactive, hands-on approach
- Flexible with working hours, including weekends and evenings where required
Additional Information
We pride ourselves on:
- People first: We’re a company of individuals, united in doing our best for our clients.
- Great food, always: Using only the best ingredients, our food is fresh, authentic and tailored to each school, age group, and specific needs and preferences.
- Food education: We educate pupils through food, encouraging them to understand and develop their own personal tastes and make informed food choices.
- Respect in everything we do: Our respectful codes of conduct inform how we behave towards our clients and customers, suppliers and business partners, and each other.
- Fresh thinking: New ideas for food, service and ways of working help us maintain our position as creative leaders in school catering.
In order to be considered for this role you must be able to demonstrate that you have the Right to Work in the UK.
Holroyd Howe is an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children and young people and expect all employees to share this commitment. All roles within Holroyd Howe involve regulated activity. It is a criminal offence for individuals barred from working with children to apply for such roles. An Enhanced Disclosure and Barring Service (DBS) check, including a Barred List check will be required for all successful applicants. Shortlisted applicants will be asked to provide information about relevant criminal offences and will be subject to an online search of publicly available information. This search helps identify any issues that may affect suitability to work with children. This appointment is offered on the return of satisfactory professional references.
Junior Duty Manager in Godalming employer: WSH Group
Holroyd Howe is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture with bespoke training opportunities and career advancement. Located in the picturesque Charterhouse School grounds, employees enjoy a premium working environment, generous benefits including enhanced maternity leave, volunteering days, and access to onsite facilities like a gym and golf course. With a commitment to providing excellent service and fostering a positive team atmosphere, Holroyd Howe is dedicated to creating a fulfilling and rewarding workplace for all its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Duty Manager in Godalming
✨Tip Number 1
Get to know the company! Research Holroyd Howe and Charterhouse School. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle specific scenarios related to customer service and team management. Practising your responses will help you feel more confident when it’s time to shine in the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Junior Duty Manager in Godalming
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you genuinely care about providing excellent service and creating memorable experiences for customers.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Junior Duty Manager role. Highlight relevant experience in hospitality or supervisory roles, and don’t forget to mention any specific skills that align with our mission at Holroyd Howe.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at WSH Group
✨Know the Company Inside Out
Before your interview, take some time to research Holroyd Howe and their mission. Understand their focus on fresh, innovative food services and how they tailor their offerings for schools. This knowledge will help you demonstrate your enthusiasm and alignment with their values.
✨Showcase Your Customer Service Skills
As a Junior Duty Manager, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers or resolved issues effectively. This will highlight your proactive approach and ability to thrive in a busy environment.
✨Demonstrate Leadership Potential
Even if you haven't held a supervisory role before, think of times when you've led a project or supported a team. Be ready to discuss how you motivate others and maintain high standards, as this will show your readiness to step into a leadership position.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think about scenarios you might face in a catering environment, such as managing a busy service or dealing with a dissatisfied customer, and prepare your responses to showcase your quick thinking and adaptability.
