At a Glance
- Tasks: Lead a dynamic front-of-house team to deliver exceptional service and maintain high food presentation standards.
- Company: Join Holroyd Howe, a top UK contract caterer focused on innovative food services for schools.
- Benefits: Enjoy competitive salary, gym membership, discounts, free meals, and generous holiday allowance.
- Other info: Opportunities for career development and bespoke training available.
- Why this job: Make a real impact in hospitality while developing your leadership skills in a vibrant environment.
- Qualifications: Experience in customer service and strong leadership skills are essential.
The predicted salary is between 33000 - 33000 € per year.
Company Description
Location: Charterhouse - Godalming Surrey, GU7 2DX
Contract Type: 40 hours per week, 5 days out of 7, 52 weeks per year.
Salary: Up to £33,000 per annum
Why Join Us?
- Approximately every third weekend off due to scheduled site closures, providing excellent opportunities for rest and planning social activities
- Shift patterns include: 6:00am–3:00pm, 11:30am–8:00pm, and 12:30pm–8:30pm
- Sundays operate on a 10:00am–8:00pm shift
- Uniform is provided, with maintenance and upkeep included
- Following successful completion of probation, access to onsite gym membership available at £5 per month (if desired)
- Access to onsite golf course and beautiful grounds in a premium working environment
- 28 days holiday (including bank holidays)
- 3 volunteering days to give back to causes you care about
- 3 days grandparent leave for those special family moments
- 24 weeks enhanced maternity leave
- Bespoke training & development opportunities
- Pension & life insurance
- Discounts on high street brands, cinema & holidays via the Perkbox App
- Wellbeing hub & access to employee assistance programme
- Free meals while at work
- Career development & HIT Apprenticeships for all experience levels
About the role:
We are seeking an enthusiastic and customer-focused Front of House Supervisor to oversee the smooth delivery of service at Charterhouse School. Working closely with the catering and kitchen teams, you’ll ensure every customer enjoys a warm welcome, exceptional service, and high-quality food presentation. This is a hands-on role, perfect for someone who thrives in a busy hospitality environment and enjoys leading a team to deliver excellence.
You will be joining Holroyd Howe, one of the UK’s leading contract caterers, providing fresh, innovative food services solely to independent schools and colleges. We are a team of experienced professionals who tailor our catering service provision specifically to suit children of all ages in order to meet the bespoke requirements of each school.
Our mission is simple: To provide our teams with the right skills to succeed in their jobs, we invest in their training and development. Our exceptional teams of seasoned specialists customise our catering services to fit children of all ages and satisfy the unique needs of our clients.
Job Description
Key Responsibilities
- Lead and motivate the front-of-house team to deliver excellent service
- Maintain high standards of food presentation and dining area cleanliness
- Ensure all hospitality events run smoothly and professionally
- Monitor and respond to customer feedback in a positive and proactive way
- Support with ordering, stock control, and record keeping
- Uphold all food safety, allergen, and health & safety procedures
Qualifications
- Experience in a front-of-house or customer service supervisory role
- Strong leadership and people skills, with a positive and approachable manner
- Excellent communication skills, both face-to-face and written
- Well-organised, with the ability to prioritise tasks in a busy environment
- Knowledge of food safety and allergen management procedures
- Passionate about hospitality and delivering a great customer experience
Additional Information
We pride ourselves on:
- People first: We’re a company of individuals, united in doing our best for our clients.
- Great food, always: Using only the best ingredients, our food is fresh, authentic and tailored to each school, age group, and specific needs and preferences.
- Food education: We educate pupils through food, encouraging them to understand and develop their own personal tastes and make informed food choices.
- Respect in everything we do: Our respectful codes of conduct inform how we behave towards our clients and customers, suppliers and business partners, and each other.
- Fresh thinking: New ideas for food, service and ways of working help us maintain our position as creative leaders in school catering.
In order to be considered for this role you must be able to demonstrate that you have the Right to Work in the UK.
Holroyd Howe is an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children and young people and expect all employees to share this commitment. All roles within Holroyd Howe involve regulated activity. It is a criminal offence for individuals barred from working with children to apply for such roles. An Enhanced Disclosure and Barring Service (DBS) check, including a Barred List check will be required for all successful applicants. Shortlisted applicants will be asked to provide information about relevant criminal offences and will be subject to an online search of publicly available information. This search helps identify any issues that may affect suitability to work with children.
This appointment is offered on the return of satisfactory professional references.
Front of House Supervisor in Godalming employer: WSH Group
Holroyd Howe is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. With benefits such as flexible shift patterns, generous holiday allowances, and access to onsite facilities like a gym and golf course, employees can thrive both personally and professionally in the picturesque setting of Charterhouse School. The company is dedicated to nurturing talent through bespoke training opportunities, ensuring that every team member can grow and succeed in their hospitality career.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Supervisor in Godalming
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Holroyd Howe and Charterhouse. Understanding their values and mission will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in front-of-house roles.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've motivated teams in the past. Highlighting your ability to lead and inspire others will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the role.
We think you need these skills to ace Front of House Supervisor in Godalming
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you genuinely care about delivering great customer experiences and leading a team to success.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in front-of-house roles. We love seeing how your skills align with our mission of providing exceptional service at Charterhouse.
Be Clear and Concise:Keep your written application straightforward and to the point. We appreciate clarity, so make sure to communicate your qualifications and experiences effectively without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Holroyd Howe.
How to prepare for a job interview at WSH Group
✨Know the Company Inside Out
Before your interview, take some time to research Holroyd Howe and their approach to catering in schools. Understand their mission, values, and what makes them stand out in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Front of House Supervisor, you'll need to lead a team. Prepare examples from your past experiences where you've successfully motivated and managed a team. Think about specific challenges you faced and how you overcame them, as this will demonstrate your capability to handle the responsibilities of the role.
✨Prepare for Customer Service Scenarios
Expect questions related to customer service, especially how you would handle difficult situations or feedback. Think of real-life examples where you turned a negative experience into a positive one. This will highlight your problem-solving skills and commitment to excellent service.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly and professionally for your interview, reflecting the hospitality environment. Being well-presented shows that you take the opportunity seriously and are ready to represent the company’s standards right from the start.
