At a Glance
- Tasks: Welcome guests with warmth and professionalism while managing reception operations.
- Company: Join a diverse and supportive team at Portico, where work is fun and engaging.
- Benefits: Enjoy competitive pay, excellent holiday allowance, and training opportunities.
- Other info: Flexible hours with travel opportunities to different offices.
- Why this job: Make memorable first impressions and elevate experiences for clients and colleagues.
- Qualifications: Bring energy, attention to detail, and strong communication skills.
The predicted salary is between 10491 - 10491 £ per year.
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.
Job Description
Are you a natural people person with a passion for creating memorable first impressions? We’re recruiting for a part time Guest Services Host to join our team, supporting the Glasgow offices of a leading organisation in the financial services sector.
As the face of the workplace, you’ll be the first point of contact for all visitors and staff—bringing warmth, professionalism, and a “nothing is too much trouble” attitude to every interaction.
What You’ll Be Doing
- Delivering a friendly and confident welcome to all guests and colleagues
- Acting as the go to contact for queries, working closely with internal teams and service partners
- Managing reception operations including desk bookings, meeting room coordination, and locker allocation/maintenance
- Anticipating guest needs with a blend of discretion, initiative, and genuine care
- Providing first line IT and AV support, confidently troubleshooting issues as a knowledgeable “super user”
- Adapting to a fast moving, ever evolving environment with a flexible, hands on approach
- Hospitality responsibilities
Why You’ll Love This Role
You’ll be part of a small, supportive team where your contribution genuinely matters. Every day brings variety, human connection, and the chance to elevate someone’s experience—whether it’s a visiting client or a colleague who needs a hand.
Hours: 16 hours per week, shifts from 8 am-5 pm & 9 am-6 pm, Thursdays and Fridays - Flexibility required to work shifts up until 10 pm on occasion to cover events.
Salary: £10,491
Although this role is primarily based out of the firms Glasgow office. The successful candidate will need to be flexible to travel to the firms Edinburgh offices to cover shifts when required. As well as the firms other regional offices from time to time. Travel expenses will be covered.
Qualifications
What We’re Looking For
- We want someone who brings energy, pride, and personality to their work. You’ll thrive in this role if you have:
- A passion for service excellence and meticulous attention to detail
- A friendly, proactive approach and the confidence to go above and beyond
- Strong organisational and communication skills
- The ability to multitask and stay calm under pressure
- Experience or strong aptitude in IT/AV troubleshooting
- A mindset that no request is too big and no detail too small
If you’re passionate about hospitality, thrive in a polished corporate environment, and love being the person who makes everything run smoothly, we’d love to hear from you.
Additional Information
What's in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
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#J-18808-LjbffrPart time Guest Service Host in Glasgow employer: WSH Group
As a General Manager at our Stafford location, you will be part of a dynamic team dedicated to delivering exceptional dining experiences in a supportive and innovative work environment. We offer a range of benefits including generous holiday allowances, bespoke training opportunities, and a focus on employee wellbeing, ensuring that you can thrive both personally and professionally. Join us to lead a large-scale catering operation with significant growth potential, where your contributions will directly impact our commitment to excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Part time Guest Service Host in Glasgow
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like WSH Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at WSH Group and let us see your personality shine through!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and WSH Group.
Get Familiar with Our Brand:Before applying, take some time to learn about WSH Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at WSH Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress WSH Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which WSH Group will surely appreciate.
