At a Glance
- Tasks: Be the friendly face of our team, providing top-notch customer service and support.
- Company: Join a diverse and fun-loving company that values hard work and growth.
- Benefits: Enjoy great holidays, pension contributions, and discounts at popular retailers.
- Other info: Flexible shifts with opportunities for training and career development.
- Why this job: Make a real impact by creating exceptional experiences for clients every day.
- Qualifications: Passion for service, strong communication skills, and a knack for tech troubleshooting.
The predicted salary is between 22000 - 29000 £ per year.
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
We are currently recruiting for a Guest Services Host to join our team in the Glasgow offices of a client in the financial services industry! Working in a small team, the successful candidate will be the first point of contact for all queries. They will also work closely with the firm’s staff, as well as other service partners to provide the best possible level of customer service to all.
Conveying an attitude where no request is too big and no detail is too small, the successful Guest Services Host will provide a friendly, larger than life welcome, whilst remaining security conscious. They will also know the difference between being discreet and going the extra mile to anticipate the needs of their guests.
The role is hands on, with the Guest Services Host being involved in all aspects of the reception and facilities services that our team provides including desk and meeting room bookings and locker allocation and maintenance. Therefore, it is essential to have an open minded, adaptable, and flexible approach, in an ever changing and evolving business.
Being the first point of contact for all IT and AV assistance is also a key part of the successful candidates’ duties. They will ideally have the knowledge and experience in these areas to troubleshoot technical issues with the confidence of a “super user”.
Hours: 40 hours per week, shifts from 8am-5pm & 9am-6pm, Monday to Friday - Flexibility required to work shifts up until 10pm on occasion to cover events.
Salary: £26,208
Qualifications: We are looking for a friendly and passionate candidate with a passion for service and attention to detail. They must be willing to go above and beyond to create exceptional experiences for our clients, as well as possessing strong organisational, communication skills and demonstrating a keen level of pro-activity with a range of tasks. The ideal candidate must have a proven track record in delivering outstanding customer service. Experience of setting up and using Audio Visual and IT equipment for meetings and video calls is desirable.
Additional Information:
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Guest Services Host in Glasgow employer: WSH Group
Portico is an exceptional employer that fosters a vibrant and inclusive work culture, where hard work and dedication are recognised and rewarded. Located in the heart of Glasgow, our team thrives on collaboration and diversity, offering ample opportunities for personal and professional growth. With excellent benefits such as a generous holiday allowance, pension contributions, and access to our Training Academy, we ensure that our employees feel valued and supported in their journey with us.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Host in Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Portico's values and mission. This way, you can show how your personality and work ethic align with their fun and engaging environment.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think of scenarios where you might need to go above and beyond for guests. Role-play with a friend to nail that friendly, larger-than-life welcome.
✨Tip Number 3
Brush up on your IT and AV knowledge! Being a 'super user' is key for this role. Familiarise yourself with common technical issues and solutions so you can confidently troubleshoot during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Guest Services Host in Glasgow
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and how you can bring a friendly vibe to our team.
Tailor Your Application:Make sure to tailor your application to the Guest Services Host role. Highlight your experience in customer service and any relevant skills, especially with IT and AV equipment. We love seeing how your background fits with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at WSH Group
✨Know the Company Culture
Before your interview, take some time to understand Portico's unique culture. They value hard work, dedication, and a fun working environment. Show that you resonate with these values and can contribute positively to their team.
✨Demonstrate Customer Service Skills
As a Guest Services Host, you'll be the first point of contact for guests. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your ability to handle requests, no matter how big or small, with a friendly attitude.
✨Show Your Technical Know-How
Since the role involves IT and AV assistance, brush up on your technical skills. Be ready to discuss any relevant experience you have with setting up equipment for meetings or troubleshooting issues. Confidence in this area will set you apart!
✨Be Adaptable and Open-Minded
Portico is looking for someone who can adapt to changing situations. During the interview, share instances where you've successfully navigated unexpected challenges. This will demonstrate your flexibility and readiness to thrive in a dynamic environment.
