At a Glance
- Tasks: Lead a dynamic catering operation and inspire your team to deliver exceptional food experiences.
- Company: Join a forward-thinking hospitality company that values inclusivity and innovation.
- Benefits: Enjoy 28 days holiday, free meals, and bespoke training opportunities.
- Other info: Be part of a diverse team committed to excellence and continuous improvement.
- Why this job: Make a real impact in the catering industry while developing your leadership skills.
- Qualifications: Experience in hospitality management and a passion for food and customer service.
The predicted salary is between 45000 - 47000 £ per year.
Location: West Drayton
Salary: up to £47k
Benefits:
- 28 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Role Overview:
Our client is seeking an experienced General Manager to lead a high‑profile catering operation, overseeing three distinct catering outlets alongside an exclusive hospitality service. This role involves delivering exceptional food experiences, maintaining high standards of food quality and service, and ensuring financial performance.
Key Responsibilities:
- Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
- Build positive, credible and collaborative relationships and communication methods with clients and other key stakeholders in the business
- Continually look to develop your team through mentoring, training, recognition, and empowerment
- Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
- Achieve business critical KPIs including Health and Safety, Sustainability, Financial and Governance
- Take full responsibility for day‑to‑day management, performance, and continuous improvement of the catering operation
- Ensure all contractual SLAs and KPIs are consistently achieved and exceeded
Qualifications:
- Have a contagious passion for food and customer service
- Proven experience in a senior catering or hospitality management role
- A genuine passion for healthy eating, nutrition, and quality food delivery
- Demonstrable success in delivering against SLAs, KPIs, and financial targets
- Excellent leadership and people management skills
- Strong commercial awareness and business acumen
- Outstanding communication and stakeholder management abilities
- Knowledge of food safety legislation and compliance requirements
- The ability to work in a fast‑paced environment while maintaining exceptional standards
Inclusive Employer Statement:
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‑economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aims for a truly representative workforce.
General Manager - Catering & Hospitality employer: WSH Group
BaxterStorey is an exceptional employer located in West Drayton, offering a vibrant work culture that prioritises employee wellbeing and development. With generous benefits such as 28 days of holiday, bespoke training opportunities, and a commitment to inclusivity, employees are empowered to thrive both personally and professionally. Join us to lead a dynamic catering operation where your passion for food and customer service can shine, all while enjoying a supportive environment that values innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Catering & Hospitality
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like WSH Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to WSH Group
Don't be shy about reaching out to WSH Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager - Catering & Hospitality
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about WSH Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at WSH Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
