At a Glance
- Tasks: Supervise and train catering staff while ensuring top-notch food quality and customer service.
- Company: Join BaxterStorey, a leader in hospitality with a commitment to diversity and inclusion.
- Benefits: Earn £13.90ph, enjoy 28 days holiday, free meals, and discounts on high street brands.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in the hospitality industry while developing your leadership skills.
- Qualifications: Experience in hospitality and a passion for food and customer service are essential.
The predicted salary is between 29000 - 31000 € per year.
Must be able to commute to the locations and have own transport. Travel will be paid in accordance with company policy.
Salary: £13.90ph - 35hr contract working 5 out of 7 days. 28 Days holiday inclusive of bank holidays. Birthday additional holiday. 24 weeks enhanced maternity leave. Secondary career leave. Wedding/commitment day leave. Free meals on shift. Pension and life insurance. Discounts available from Perkbox app, from high street shops to holidays & cinema. Access to employee assistance programme. Cycle to work scheme.
Job Description
- Supervision and Training: Recruit, train, and supervise catering staff, including servers, chefs, and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance.
- Quality Control: Monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
- Logistics Management: Coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
- Customer Service: Foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services.
Qualifications
- Previous experience within the hospitality industry.
- Have a contagious passion for food and customer service.
- You draw satisfaction from supervising, training, and supporting a team.
- Understanding of delegation skills.
- Excellent organisational abilities; high attention to detail.
- Concise and effective verbal and written communication.
- Ability to adapt to challenges and opportunities with a solution-oriented perspective.
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to set the standard and be recognised for having the most inclusive culture in hospitality.
Service Supervisor in Gateshead employer: WSH Group
BaxterStorey is an exceptional employer that prioritises employee well-being and growth, offering a competitive salary of £13.90 per hour along with generous benefits such as 28 days of holiday, enhanced maternity leave, and additional time off for special occasions. Our inclusive work culture fosters diversity and encourages personal development, ensuring that every team member feels valued and empowered to excel in their roles while enjoying perks like free meals on shift and discounts through the Perkbox app.
StudySmarter Expert Advice🤫
We think this is how you could land Service Supervisor in Gateshead
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Service Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to supervision and customer service. Think about your past experiences and how they relate to the job description. We want you to shine when discussing your passion for food and team support!
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed logistics or resolved customer issues in the past. This will demonstrate your ability to handle the responsibilities of a Service Supervisor effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and contributing to our inclusive culture.
We think you need these skills to ace Service Supervisor in Gateshead
Some tips for your application 🫡
Show Your Passion:Let your love for food and customer service shine through in your application. We want to see that contagious passion you have for the hospitality industry, so don’t hold back!
Tailor Your Experience:Make sure to highlight your previous experience in the hospitality sector. We’re looking for someone who can supervise and train a team, so share specific examples of how you've done this before.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use effective communication to showcase your organisational skills and attention to detail – we love a well-structured application!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at WSH Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the hospitality industry, especially around catering services. Familiarise yourself with common challenges in food quality and customer service, as well as any recent trends that might be relevant to the role.
✨Showcase Your Leadership Skills
Since the role involves supervising and training staff, be ready to share examples of how you've successfully led a team in the past. Highlight your ability to set expectations and provide feedback, as this will demonstrate your capability to manage and motivate others.
✨Customer Service is Key
Prepare to discuss your approach to customer service. Think of specific instances where you’ve gone above and beyond for clients or resolved issues effectively. This will show that you understand the importance of fostering positive relationships and can handle inquiries with professionalism.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to logistics management or quality control. Practice articulating your thought process and solutions clearly, as this will showcase your organisational abilities and solution-oriented mindset.
