At a Glance
- Tasks: Welcome guests, manage reception, and assist with appointments in a vibrant environment.
- Company: Join BaxterStorey, a company committed to equality, diversity, and inclusion.
- Benefits: Enjoy 28 days holiday, free meals, and bespoke training opportunities.
- Other info: Flexible hours and career growth opportunities await you!
- Why this job: Make a positive impact while developing your skills in a supportive team.
- Qualifications: Customer service skills and a friendly, professional approach are essential.
The predicted salary is between 25000 - 27000 € per year.
Job Type: Full‑time (Permanent) – 37.5hrs per week (Mon – Fri) – £12.71 per hour.
Location: Pirbright, United Kingdom.
Responsibilities
- Greet and welcome guests and clients with a warm, professional demeanor.
- Manage reception desk operations, including answering phones, responding to emails, and directing inquiries.
- Schedule and coordinate appointments, meetings, and reservations using scheduling software.
- Provide accurate information about services, facilities, and organisational offerings.
- Assist with check‑in and check‑out procedures, ensuring all necessary documentation is completed.
- Maintain a clean, organised, and welcoming front‑of‑house environment.
- Support team members with administrative tasks and general assistance as needed.
- Handle guest requests and concerns with professionalism and empathy.
- Perform data entry and maintain accurate records and databases.
- Ensure compliance with health, safety, and security protocols.
- Multitask effectively while maintaining attention to detail during busy periods.
Qualifications
- Excellent customer service skills with a friendly and professional approach.
- Strong verbal and written communication abilities.
- Proven organisational and time‑management skills.
- Ability to multitask and prioritise responsibilities effectively.
- Proficiency with computer systems and Microsoft Office applications.
- Experience with scheduling software or reservation systems (preferred).
- Previous experience in a front‑of‑house, reception, or customer‑service role (preferred).
- Attention to detail and accuracy in administrative tasks.
- Ability to work collaboratively within a team environment.
- Professional appearance and demeanour.
- Flexibility to adapt to changing priorities and work schedules.
Benefits
- 28 days holiday including bank holidays.
- Birthday off.
- 24 weeks enhanced maternity leave.
- Secondary carer leave.
- Wedding/commitment day leave.
- Free meal on shift.
- Bespoke training and development opportunities.
- Apprenticeship opportunities for all experience levels.
- Pension and life insurance.
- Discounts on high‑street shops, holidays & cinema via Perkbox.
- Access to employee assistance programme.
- Cycle‑to‑work scheme.
Equality, Diversity & Inclusion
BaxterStorey is committed to encouraging equality, diversity, and inclusion among its workforce. The aim is for the workforce to be truly representative of all sections of society and for each team member to feel respected and able to give their best.
Front of House General Assistant full time 37.5 hr Mon - Fri £12.71 per hourly rate employer: WSH Group
BaxterStorey is an exceptional employer located in Pirbright, offering a supportive and inclusive work culture that prioritises employee well-being and development. With benefits such as 28 days of holiday, bespoke training opportunities, and a commitment to equality and diversity, employees can thrive both personally and professionally while enjoying a rewarding career as a Front of House General Assistant.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House General Assistant full time 37.5 hr Mon - Fri £12.71 per hourly rate
✨Tip Number 1
First things first, make sure you know the company inside out. Research BaxterStorey and understand their values, especially around equality, diversity, and inclusion. This will help you connect with them during your interview.
✨Tip Number 2
Practice your customer service skills! Since this role is all about greeting guests and handling inquiries, think of scenarios where you can showcase your friendly and professional approach. Role-play with a mate if you have to!
✨Tip Number 3
When you get that interview, don’t just talk about your experience—bring it to life! Share specific examples of how you've managed busy front-of-house situations or resolved guest concerns. We want to see your multitasking magic in action!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at BaxterStorey. Let’s get you that job!
We think you need these skills to ace Front of House General Assistant full time 37.5 hr Mon - Fri £12.71 per hourly rate
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and professional side. Remember, we’re looking for someone who can greet our guests with warmth.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. If you've worked in a front-of-house or customer service role before, share those stories! We love seeing how your background fits with what we do.
Show Off Your Skills:Don’t forget to mention your organisational and multitasking abilities! We need someone who can juggle various tasks while keeping everything running smoothly. Give us examples of how you’ve done this in past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at WSH Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Front of House General Assistant. Familiarise yourself with tasks like managing reception operations and handling guest inquiries. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role heavily relies on excellent customer service, prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your friendly and professional approach, as well as your ability to handle requests and concerns with empathy.
✨Practice Multitasking Scenarios
Given that multitasking is key in this role, think of situations where you successfully managed multiple tasks at once. You might be asked how you would handle busy periods, so be ready to share specific strategies you’ve used to stay organised and maintain attention to detail.
✨Dress the Part
First impressions matter, especially in a front-of-house role. Make sure you dress professionally for the interview. A polished appearance not only shows respect for the interviewers but also reflects the professional demeanour expected in the job.
