Front of House General Assistant

Benefits

• 28 Days holiday including bank holidays
• Plus your birthday off
• 24 week’s enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a General Assistant who strives to exceed expectations at every turn.

As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a General Assistant who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!

Job Description

We're looking for a friendly, organized, and enthusiastic Front of House General Assistant to join our small but close-knit team in Milton Keynes, Bucks, United Kingdom. In this role, you will be the first point of contact for our guests and clients, creating a welcoming and professional environment while supporting the smooth operation of our front-of-house services. Working on an alternative shift pattern with early starts (6:30 AM - 2:30 PM, rotating weekly), you'll collaborate closely with team members to ensure exceptional customer experiences and maintain efficient daily operations.

This position offers an excellent opportunity to develop your customer service skills in a dynamic, supportive environment where your contributions directly impact guest satisfaction and organizational success.

• Greet and welcome guests and clients with a warm, professional demeanor during early morning shifts, setting a positive tone for their experience from the start of the day
• Manage reception desk operations, including answering phones with excellent phone etiquette, responding to emails promptly, and directing inquiries to appropriate team members
• Schedule and coordinate appointments, meetings, and reservations using scheduling software and organizational systems
• Provide accurate and helpful information about services, facilities, and organizational offerings to guests and clients
• Assist with check-in and check-out procedures, ensuring all necessary documentation is completed accurately and efficiently
• Maintain a clean, organized, and welcoming front-of-house environment that reflects our commitment to excellence
• Support team members with administrative tasks, data entry, and general assistance as needed to ensure smooth operations in our small team environment
• Handle guest requests and concerns with professionalism, empathy, and a solution-oriented approach
• Perform data entry and maintain accurate records and databases, ensuring information integrity
• Ensure compliance with health, safety, and security protocols at all times
• Multitask effectively while maintaining attention to detail during busy periods, prioritizing responsibilities based on urgency and importance
• Adapt flexibly to the rotating shift schedule and changing priorities while maintaining consistent service quality

Qualifications

• Excellent customer service skills with a friendly, professional, and empathetic approach to guest interactions
• Strong verbal and written communication abilities, including professional phone and email etiquette
• Proven organizational and time management skills with the ability to juggle multiple responsibilities
• Demonstrated ability to multitask and prioritize responsibilities effectively in a fast-paced environment
• Proficiency with computer systems and Microsoft Office applications (Word, Excel, Outlook)
• Attention to detail and accuracy in administrative tasks and data entry
• Ability to work collaboratively within a team environment and support colleagues
• Professional appearance and demeanor that reflects organizational standards
• Flexibility to adapt to changing priorities, work schedules, and evolving business needs
• Strong interpersonal skills and ability to build rapport with diverse guests and team members
• Experience with scheduling software or reservation systems (preferred)
• Previous experience in a front-of-house, reception, customer service, or hospitality role (preferred)
• Basic understanding of health, safety, and security protocols in a customer-facing environment
• Ability to remain calm, composed, and solution-focused when handling challenging situations

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team.