At a Glance
- Tasks: Supervise catering staff, ensure top-notch service, and manage food safety.
- Company: Join BaxterStorey, a leader in hospitality with a focus on inclusivity.
- Benefits: Enjoy 28 days holiday, free meals, and bespoke training opportunities.
- Other info: Great career growth potential in a supportive and diverse environment.
- Why this job: Be part of a dynamic team that values your passion for food and service.
- Qualifications: Previous experience in catering and a love for customer service required.
The predicted salary is between 30000 - 40000 £ per year.
Key Responsibilities
- Supervise and support catering staff during daily service.
- Ensure excellent customer service standards are consistently delivered.
- Assist with food preparation, presentation, and service.
- Monitor food safety, hygiene, and health & safety procedures.
- Manage stock levels, ordering, and inventory control.
- Support staff training, development, and performance management.
- Ensure compliance with company policies and client requirements.
- Handle customer feedback and resolve issues professionally.
- Assist with cash handling and daily reporting where required.
- Help achieve financial targets and minimise waste.
Requirements
- Previous experience commensurate with the role.
- Have a contagious passion for food and customer service.
- Draw satisfaction from supervising, training, and supporting a team.
- Understanding of delegation and influencing skills.
- Excellent organisational abilities with high attention to detail.
- Concise and effective verbal and written communication.
- Ability to adapt to challenges and opportunities with a solution-oriented perspective.
- Works according to BaxterStorey core values.
- Supervision duties including setting clear expectations and providing ongoing feedback to maintain high performance.
- Quality control: monitor stock and presentation, and service standards to ensure they meet or exceed customer expectations; address and resolve any issues promptly.
- Customer service: foster positive relationships with clients and guests, addressing their needs and concerns; handle inquiries, requests, and special dietary requirements with professionalism and courtesy; solicit feedback from clients to continuously improve catering services.
Benefits
- 28 Days holiday including bank holidays.
- Birthday off.
- 3 volunteering days.
- 3 days grandparent leave.
- 24 weeks enhanced maternity leave.
- Secondary career leave.
- Wedding/commitment day leave.
- Free meals on shift.
- Bespoke training and development opportunities.
- Apprenticeship opportunities for all experience levels.
- Pension and life insurance.
- Discounts available on our Perkbox app (high street shops, holidays & cinema).
- Wellbeing hub.
- Access to employee assistance programme.
- Cycle to work scheme.
Equality, Diversity and Inclusion
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. We have set ourselves an ED&I ambition to set the standard and be recognised for having the most inclusive culture in hospitality.
Front of House Catering Restaurant Supervisor employer: WSH Group
BaxterStorey is an exceptional employer that prioritises employee well-being and development, offering a vibrant work culture where passion for food and customer service thrives. With generous benefits such as 28 days of holiday, bespoke training opportunities, and a commitment to equality and inclusion, employees are empowered to grow and excel in their roles while enjoying a supportive environment. Located in a dynamic hospitality setting, this role provides the chance to make a meaningful impact on both team performance and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Catering Restaurant Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out BaxterStorey's values and mission. This way, you can show how your passion for food and customer service aligns with their goals.
✨Tip Number 2
Practice your communication skills! Since you'll be supervising a team and interacting with customers, being clear and concise is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed stock levels or improved service standards in previous roles. This will demonstrate your ability to handle the responsibilities of the Front of House Supervisor.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Front of House Catering Restaurant Supervisor
Some tips for your application 🫡
Show Your Passion:Let your love for food and customer service shine through in your application. We want to see that contagious passion you have for the industry, so share any relevant experiences that highlight this!
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the key responsibilities and requirements listed in the job description. We appreciate when candidates take the time to align their skills with what we're looking for.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts well, as we value effective communication skills just as much as experience.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at WSH Group
✨Know Your Stuff
Before the interview, brush up on your knowledge of food safety, hygiene, and customer service standards. Be ready to discuss how you’ve applied these in previous roles, as it shows you’re not just familiar with the concepts but can also implement them effectively.
✨Show Your Passion
Let your enthusiasm for food and customer service shine through. Share specific examples of how you've gone above and beyond to ensure a great dining experience for guests. This will help convey your contagious passion, which is key for this role.
✨Demonstrate Leadership Skills
Prepare to talk about your experience in supervising and training staff. Think of instances where you set clear expectations or provided feedback that led to improved performance. This will highlight your ability to lead and support a team effectively.
✨Be Solution-Oriented
During the interview, be ready to discuss challenges you've faced in previous roles and how you overcame them. This shows that you can adapt to situations and find solutions, which is crucial for managing a busy catering environment.
