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- Tasks: Lead and manage retail spaces, ensuring smooth operations and excellent customer service.
- Company: Join a dynamic catering company committed to inclusivity and innovation.
- Benefits: Enjoy bespoke training, discounts, pension, and a cycle to work scheme.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
- Why this job: Make a real impact by leading a passionate team in a vibrant environment.
- Qualifications: Experience in management and a passion for food and service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Benefits
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Access to employee assistance programme
- Cycle to work scheme
Job Description
- Take responsibility for the smooth and efficient running of all retail spaces including restaurant and the coffee outlets.
- Manage direct reports to ensure day-to-day operations standards are met.
- Assist in producing weekly, monthly and quarterly reports on service analysis and marketing effectiveness as required: Adhere to KPIs and manage non-compliance.
- Develop specific goals and plans to prioritise and delegate when required, organise own workload.
- Make a continuous assessment of the performance of all staff under supervision to establish training needs and development potential.
- Control cost and work towards/exceeding budget and achieving financial targets/forecasts with constant monitoring of performance.
- Ensure all legal compliance is followed within the departments, such as Health & Safety procedures and finance.
- Drive constant innovation with regards to product, staying up to date with trends in industry driving sustainability and provenance.
- Develop coordinated annual marketing plan with outlets and ensure signage is displayed correctly.
- Ensure excellent customer service, regularly assess customer experience and recommend improvements.
- Monitor customer feedback, handle customer complaints and resolve issues with action plans in a timely manner.
- Compile training and development plans for department heads with areas of responsibility and ensure all training is completed to a high standard for all team members.
Qualifications
- You thrive on getting the best out of people and maximising commercial opportunities.
- You draw satisfaction from managing, training and supporting a team.
- You demonstrate a genuine passion for food & service, with a strong eye for detail in service standards, innovation and merchandising.
- You provide a professional catering service, ensuring that company standards are maintained and that Client expectations are met.
- Have experience commensurate with role.
- Thrive on delivering a great customer experience and leading by example.
- Able to demonstrate your analytical approach to problem solving.
Equal Employment Opportunity
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Floor Manager - Catering employer: WSH Group
Contact Detail:
WSH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager - Catering
✨Tip Number 1
Network like a pro! Reach out to people in the catering industry, especially those who work at places you admire. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you have experience in managing teams or improving customer service, be ready to share specific examples during interviews. We love hearing about how you've made a difference in previous roles.
✨Tip Number 3
Stay updated on industry trends! Knowing what's hot in catering can give you an edge. Bring up recent innovations or sustainability practices in your conversations to show you're passionate and informed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for enthusiastic candidates who are ready to make a difference in our team.
We think you need these skills to ace Floor Manager - Catering
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Floor Manager role. Highlight your experience in managing teams, customer service, and any relevant catering or hospitality roles. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about food and service, and how you thrive on getting the best out of people. Share specific examples of your achievements and how they relate to the role. We love a good story!
Showcase Your Analytical Skills: Since the role involves monitoring performance and analysing service effectiveness, make sure to mention any experience you have with data analysis or reporting. We’re keen to see how you approach problem-solving and drive improvements in service standards.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at WSH Group
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s values and the specifics of the Floor Manager role. Brush up on your knowledge of catering trends, customer service excellence, and how to manage a team effectively. This will show that you’re genuinely interested and prepared.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in managing teams and driving performance. Prepare examples of how you've motivated staff, handled complaints, or improved service standards. Highlighting your ability to lead by example will resonate well with the interviewers.
✨Demonstrate Your Analytical Mindset
Since the role involves monitoring KPIs and analysing service effectiveness, come prepared with examples of how you’ve used data to drive decisions in previous roles. This could be anything from adjusting staffing levels based on customer feedback to implementing new training programmes.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s approach to sustainability in catering or how they support employee development. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.