At a Glance
- Tasks: Lead a team to deliver exceptional front of house and hospitality experiences.
- Company: Join Portico, a diverse and fun-loving company that values hard work and growth.
- Benefits: Enjoy excellent holiday allowance, pension contributions, and discounts on high street retailers.
- Other info: Flexible hours with opportunities for training and personal development.
- Why this job: Shape a new site and create memorable service moments in a dynamic environment.
- Qualifications: Leadership experience in hospitality and a passion for exceptional service.
The predicted salary is between 38000 - 38000 £ per year.
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
We’re searching for an exceptional Guest Services Lead to help us launch and deliver a world class front of house and hospitality experience at the brand new Birmingham offices of a world renowned auditor. In this hands-on leadership role, you’ll oversee the full client journey—from ground floor welcome through to meeting room coordination, hospitality delivery and vending services. You’ll inspire and guide a high performing team to deliver consistently outstanding service, ensuring every client and guest enjoys a seamless, memorable experience.
You’ll play a key role in the mobilisation of a brand new site which is due to open in Autumn, supporting recruitment, pre-opening activity, change management for 2 existing team members and service design.
Hours: 40 hours per week, shifts between 7:30am-6pm, Mon-Fri. Flexibility to support and oversee evening client events is essential.
Salary: £38,000 per annum.
Qualifications:
- Proven leadership experience in a 5 star corporate, hospitality or events environment
- A passion for exceptional service and operational excellence
- Strong people management skills with the ability to motivate and develop teams
- Experience in mobilisations, pre-openings and change management
- Confidence in delivering premium client experiences in a fast-paced setting
If you’re energised by creating standout service moments and shaping a new front of house operation from the ground up, we’d love to hear from you.
Additional Information:
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Guest Services Lead: Front of House & New Site Launch in England employer: WSH Group
Portico is an exceptional employer that fosters a vibrant and inclusive work culture, where hard work and dedication are rewarded. As a Guest Services Lead in our new Birmingham office, you'll not only have the opportunity to shape a world-class hospitality experience but also benefit from excellent training and development opportunities, a generous holiday allowance, and a supportive environment that values diversity and employee growth.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Lead: Front of House & New Site Launch in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and events industry. Attend local meetups or online webinars to get your name out there. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for exceptional service shine through. Share stories about how you've created memorable experiences in past roles. We want to see the real you!
✨Tip Number 3
Research the company culture! Portico values hard work and fun, so make sure you understand their ethos. Tailor your responses to reflect how you can contribute to their unique environment. It’ll show you’re genuinely interested!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Guest Services Lead: Front of House & New Site Launch in England
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for exceptional service shine through. We want to see how your passion aligns with our culture of fun and engagement!
Tailor Your Experience:Make sure to highlight your leadership experience in hospitality or events. We’re looking for someone who can inspire a team, so share specific examples that showcase your skills in motivating others.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you the perfect fit for this role at our new Birmingham site.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at WSH Group
✨Know the Company Culture
Before your interview, dive into Portico's unique culture. Understand their values around hard work, dedication, and fun. This will help you align your answers with what they cherish, showing that you're not just a fit for the role but also for their team.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've led teams in high-pressure environments. Highlight your experience in hospitality or events, focusing on how you motivated your team to deliver exceptional service. This will demonstrate your capability to inspire others in the new Birmingham site.
✨Emphasise Flexibility and Adaptability
Since the role requires overseeing evening client events and managing change, be ready to discuss times when you've successfully adapted to new challenges. Share stories that illustrate your ability to remain calm and effective under pressure, which is crucial for this fast-paced setting.
✨Prepare Questions About the New Site
Show your enthusiasm for the new Birmingham office by preparing thoughtful questions about the site launch. Ask about the vision for the front of house experience or how they plan to integrate the existing team. This shows your genuine interest and proactive mindset.
