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- Tasks: Assist in running a corporate hotel and oversee Reception and Housekeeping teams.
- Company: Portico values hard work, diversity, and a fun, engaging workplace culture.
- Benefits: Enjoy excellent holiday allowance, pension contributions, and discounts at top retailers.
- Why this job: Join a dynamic team where your passion for customer service can shine and grow.
- Qualifications: Must have supervisory experience in high-end customer service or hotel roles.
- Other info: 40-hour week with 8-hour shifts; includes weekends.
The predicted salary is between 26000 - 36000 £ per year.
Portico is defined by our unique culture - one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Portico are currently recruiting for an experienced Duty Manager (Assistant Front of House Manager) to aid in the running of a corporate hotel for one of Britain's biggest retailers. The role of the Assistant Front of House Manager is to assist the General Manager in the full running of the hotel and overseeing the Reception and Housekeeping teams, as well as their daily duties to the supervision of the Front of House team. The successful candidate will manage budgets, carry out checks and liaise with other service providers to ensure the smooth running of the hotel.
Hours: 40 hours per week. 8-hour rota-based shifts, 5 days out of 7. (Includes weekends).
Salary: £30,900 per annum
Qualifications: The successful candidate will be an inspirational and customer-focused manager, with the ability to communicate effectively both verbally and in writing. They will be able to build rapport with different people, showing their passion for exceptional customer service. The successful candidate will also be organised and forward-thinking, self-motivated and able to work well in a team. Experience of working at a supervisory level within a high-end customer service or hotel-based role is essential.
Additional Information:
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
- Our Training Academy provides excellent training and development opportunities for our people.
Duty Manager employer: WSH Group
Contact Detail:
WSH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with Portico's unique culture and values. Understanding their emphasis on hard work, dedication, and fun will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your experience in high-end customer service roles. Be ready to share specific examples of how you've successfully managed teams and improved customer satisfaction in previous positions.
✨Tip Number 3
Prepare to discuss your organisational skills and ability to manage budgets. Think of instances where you've effectively overseen operations or implemented processes that enhanced efficiency.
✨Tip Number 4
Showcase your communication skills by being engaging and personable during any interactions. Building rapport is key, so practice how you can connect with different personalities in a professional setting.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Duty Manager. Review the job description carefully and note the key skills and experiences required.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and supervisory roles. Emphasise any achievements that demonstrate your ability to manage teams and budgets effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for exceptional customer service and your management style. Use specific examples from your past experiences to illustrate how you meet the qualifications outlined in the job description.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your writing is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at WSH Group
✨Showcase Your Customer Service Skills
As a Duty Manager, exceptional customer service is key. Prepare examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your passion for providing outstanding service.
✨Demonstrate Leadership Experience
Highlight your supervisory experience by discussing specific instances where you successfully led a team or managed a project. This will show that you have the necessary skills to oversee the Front of House team effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios you might face as a Duty Manager and how you would handle them. This will help you convey your forward-thinking and organised nature.
✨Research Portico's Culture
Familiarise yourself with Portico's unique culture and values. Be ready to discuss how your personal values align with theirs, especially regarding diversity and teamwork. This will show your genuine interest in the company.
