At a Glance
- Tasks: Lead catering operations and inspire teams to deliver exceptional food and service experiences.
- Company: Join BaxterStorey, a leader in innovative hospitality with a focus on people and partnerships.
- Benefits: Enjoy 35 days holiday, enhanced maternity leave, free meals, and discounts through Perkbox.
- Other info: Be part of a supportive culture that values diversity, creativity, and continuous learning.
- Why this job: Make a real impact in a dynamic environment while developing your career in hospitality.
- Qualifications: Experience in managing large-scale operations and a passion for food and people development.
The predicted salary is between 40500 - 49500 £ per year.
- 35Days holiday inclusive of bank holidays.
- Birthday additional holiday.
- 24 weeks of enhanced maternity leave.
- Secondary career leave.
- Wedding/commitment day leave.
- Free meals on shift.
- Pension and life insurance.
- Discounts available from the Perkboxapp, from high street shops to holidays & cinemas.
- Access to employee assistance programme.
- Cycle to work scheme.
Are you a commercially minded hospitality leader, a natural relationship builder, a passionate people developer, and above all, a true foodie?
At Baxter Storey, we're looking for an exceptional
Operations Manager to lead a portfolio of high-profile clients, inspiring Account and General Managers to deliver outstanding food, service, and guest experiences every day.
This role is about much more than operational excellence.
You'll be a trusted partner to clients, a coach to your teams, and a driving force behind commercial growth.
You'll understand how to balance creativity with profitability, empowering talented managers to run their businesses with confidence while championing a shared vision of exceptional hospitality.
We're seeking someone who thrives on building meaningful relationships, spotting and developing talent, and creating innovative food-led experiences that clients and customers genuinely love.
You'll be equally comfortable discussing financial performance, mentoring future leaders, and sharing excitement about the latest food and hospitality trends.
At Baxter Storey, our people are what set us apart.
In return, we'll provide an inclusive and supportive environment, investment in your development, and the freedom to make a real impact across your region.
If you're a commercially astute leader with a passion for people, partnerships, and great food, we'd love to hear from you.
Job Description
The successful Operations Manager will be responsible for all aspects of catering operations, including planning, logistics, execution, and will require proven outstanding client relationship management.
This is a high-pressure role that requires excellent communication and organisational skills, as well as a keen eye for detail.
- Maximise performance of the team through positive and effective leadership, combined with support and coaching
- To form and maintain a culture where individual and team development is encouraged, service standards are constantly reviewed and improved upon.
- Ensure all company and legislative Health & Safety requirements are achieved
- Identify new opportunities and develop strategies for maximising them
- Stay updated on market trends.
- Mobilise and support new locations
Qualifications
- Proven experience managing large-scale, multi-site operationsin the catering andhospitality industry.
- Analytical mindset, with the ability to interpretfinancial data and customer insights to shape winning strategies.
- A track record of driving innovationin food services and embracing new trends.
- Strong presentation skills and the charisma to influence stakeholdersat all levels.
- A leader who champions health & safety, diversity, and inclusion.
- Natural people developerwith a focus for training, motivating, and building high-performing teams.
- A foodieat heart, with a genuine passion for the industry and an insatiable appetite for growth.
- Additional Information
For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Baxter
Storey Values
ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local communities.
Baxter Storey is committed to encouraging equality, diversity, and inclusion among our workforce.
The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team memberto feel respected and able to give their best.
And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.
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Operations Manager in Dorking employer: WSH Group
As a General Manager at our Stafford location, you will be part of a dynamic team dedicated to delivering exceptional dining experiences in a supportive and innovative work environment. We offer a range of benefits including generous holiday allowances, bespoke training opportunities, and a focus on employee wellbeing, ensuring that you can thrive both personally and professionally. Join us to lead a large-scale catering operation with significant growth potential, where your contributions will directly impact our commitment to excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Dorking
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like WSH Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to WSH Group
Don't be shy about reaching out to WSH Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager in Dorking
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about WSH Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at WSH Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
