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- Tasks: Join our front of house team and deliver exceptional customer service in a busy restaurant.
- Company: BaxterStorey, a modern workplace catering provider focused on people.
- Benefits: Enjoy 28 days holiday, free meals, paid overtime, and discounts on shopping and travel.
- Other info: Be part of an inclusive team that values your contributions and promotes work-life balance.
- Why this job: Perfect for those wanting to learn and grow in a supportive, friendly environment.
- Qualifications: A positive attitude and willingness to learn are key; experience is a bonus.
The predicted salary is between 27800 - 27800 £ per year.
Full-time Company Description - Harwell Campus, Didcot - 37.5 hours per week, 5 days over 7 - £13.40 per hour + paid overtime
Looking for a role where you can learn and grow? We’re looking for a friendly and reliable Customer Service Assistant (Hospitality) to join our front of house team at a busy and modern workplace restaurant. You don’t need loads of experience. If you’ve got a positive attitude, enjoy working with people, and are willing to learn, we’ll support you every step of the way. You’ll be working across a 500 seat staff restaurant, coffee shop and hospitality service, helping to create a welcoming and professional experience for every customer.
What You’ll Get:
- 28 days holiday including bank holidays
- Your birthday off
- Free meals on shift
- Paid overtime opportunities
- Enhanced family leave, including maternity and grandparent leave
- Training, development and apprenticeship opportunities
- Pension and life insurance
- Discounts on shopping, travel and entertainment
- Wellbeing support and employee assistance programme
- Cycle to work scheme
Why Join Us?
At BaxterStorey, we know it’s our people that make the difference. You’ll be part of a supportive team where you’re encouraged to learn, develop and build your confidence in a customer facing role. We focus on creating a positive working environment where people feel valued and have a good work life balance.
Job Description Overview:
We are looking for a positive and reliable Customer Service Assistant (Hospitality) to join our front of house team within a busy workplace catering environment. This is a customer facing role where you will support the day to day running of the restaurant, coffee shop and hospitality services. You will play a key part in delivering a welcoming, efficient and professional service. Experience is helpful, but attitude is more important. We are looking for someone who is willing to learn, takes pride in their work and enjoys being part of a team.
Key Responsibilities:
- Support the setup and service of food counters and hospitality areas
- Serve customers in a friendly, professional and efficient manner
- Maintain high standards of food presentation and display at all times
- Keep all service areas, counters and dining spaces clean, tidy and well stocked
- Be visible and approachable during service, responding quickly to customer needs
- Build a good understanding of the food offer to confidently assist customers
- Work across different service areas as required to support the team
- Follow all food safety, health and safety and hygiene standards
- Complete cleaning tasks in line with daily and weekly schedules
- Work collaboratively with colleagues to ensure a smooth and efficient service
What We’re Looking For:
- A positive attitude and willingness to learn
- Good communication and customer service skills
- Reliable, punctual and able to work as part of a team
- Good attention to detail and organisation
- Flexible approach to working across different areas
You will be based within a large, modern workplace catering operation, including a high volume staff restaurant, coffee shop and hospitality services.
Additional Details:
This role is subject to satisfactory references. A DBS check is required due to the nature of the site.
Equal Opportunity:
We are proud to be an inclusive employer and welcome applications from all backgrounds. We are committed to creating a workplace where everyone feels respected, supported and able to be themselves. Our ambition is to set the standard for inclusion within hospitality.
Customer Service Assistant (Hospitality) employer: WSH Group
Contact Detail:
WSH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Hospitality)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BaxterStorey. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their hospitality family.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of some scenarios where you can demonstrate your friendly attitude. Role-play with a mate or even in front of the mirror to boost your confidence before the big day.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look smart and presentable for your interview. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Customer Service Assistant (Hospitality)
Some tips for your application 🫡
Show Your Positive Attitude: When writing your application, let your positive attitude shine through! We want to see that you're excited about the role and ready to learn. A friendly tone can make a big difference.
Tailor Your Application: Make sure to customise your application to highlight how your skills match what we're looking for. Mention any relevant experience or qualities that show you’re a great fit for our front of house team.
Keep It Clear and Concise: We appreciate straightforward applications. Keep your writing clear and to the point, focusing on your strengths and what you can bring to the team. Avoid fluff – we want to know the real you!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at BaxterStorey.
How to prepare for a job interview at WSH Group
✨Show Your Positive Attitude
Make sure to convey your enthusiasm and willingness to learn during the interview. A positive attitude can go a long way, especially in customer service roles like this one. Smile, maintain eye contact, and express your excitement about the opportunity to work with people.
✨Know the Company and Role
Do a bit of research on BaxterStorey and their approach to hospitality. Understand what they value in their team members, such as teamwork and customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Common Questions
Think about how you would respond to typical interview questions, like 'How do you handle difficult customers?' or 'Can you give an example of when you worked as part of a team?' Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask some insightful questions about the role or the company culture. This shows that you’re engaged and serious about the position. You might ask about training opportunities or how the team collaborates during busy shifts.