At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest services in a corporate environment.
- Company: Join Portico, a company that values hard work, diversity, and fun in the workplace.
- Benefits: Enjoy competitive salary, generous holiday allowance, and access to exclusive discounts.
- Other info: Great opportunities for personal growth and professional development await you!
- Why this job: Make a real impact by creating memorable experiences for clients and colleagues.
- Qualifications: Proven leadership experience in premium service environments and strong client service skills.
The predicted salary is between 50000 - 50000 £ per year.
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Portico is looking for an exceptional Guest Services Manager to lead the delivery of world-class Boardroom and Front of House services provided by our team at the Bristol, Reading and London offices of a revered law firm. Acting as the heartbeat of the operations, you’ll create a welcoming and community-focused environment while ensuring seamless service across all touchpoints.
Key Responsibilities- Lead the delivery of all Portico services including Reception, Boardrooms and Switchboard.
- Build strong relationships with colleagues and clients, becoming the trusted “go to” person on site.
- Create a warm, engaging workplace experience that enhances daily life for the firm’s colleagues.
- Manage, motivate and develop a diverse team, ensuring high performance and exceptional service.
- Oversee staffing, SOPs, audits, KPIs and SLAs to maintain consistently high standards.
- Produce monthly client reports and act as the key escalation point for senior leadership.
- Work closely with stakeholders on projects, co-working initiatives and service improvements.
- Ensure compliance with security, health & safety and employment legislation.
- Regularly visit the Bristol and Reading offices as part of your leadership remit.
Hours: 40 hours per week, Mon-Fri
Salary: £50,000 per annum
Qualifications- Extensive leadership experience in a high-end corporate or premium service environment.
- Proven ability to lead large, dynamic teams and develop future leaders.
- Strong client service background with a passion for creating memorable experiences.
- Confident communicator who builds rapport, trust and positive relationships at all levels.
- Strategic thinker with a proactive, solutions-focused mindset.
- High attention to detail, polished personal presentation and a calm, professional manner.
- Experience with meeting room booking systems (e.g. Condeco), visitor management tools, helpdesk systems, and AV/conferencing platforms (Zoom, Teams).
- Excellent holiday allowance
- Pension contributions, Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24‑hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Corporate Guest Services Manager employer: WSH Group
Portico is an exceptional employer that fosters a vibrant and inclusive work culture, where hard work and dedication are rewarded. As a Corporate Guest Services Manager, you will thrive in a dynamic environment that prioritises employee growth and development, offering extensive training opportunities and a supportive community. With competitive benefits such as generous holiday allowances, pension contributions, and access to a wide range of discounts, Portico ensures that your career is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Guest Services Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like WSH Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to WSH Group
Don't be shy about reaching out to WSH Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Corporate Guest Services Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about WSH Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at WSH Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
