At a Glance
- Tasks: Lead a vibrant coffee bar team and ensure top-notch customer service.
- Company: Join BaxterStorey at McKinsey & Company, where hospitality meets innovation.
- Benefits: Enjoy 28 days holiday, free meals, and bespoke training opportunities.
- Other info: Inclusive workplace that values diversity and supports your career growth.
- Why this job: Be part of a food revolution and create memorable experiences for customers.
- Qualifications: Passion for food and beverages, strong leadership, and customer service skills.
BaxterStorey are looking for an experienced Coffee Bar Supervisor to join the team at McKinsey & Company. The ideal candidate will be a proactive leader with exceptional customer service skills and a passion for the food and beverage industry. This role involves managing staff, ensuring a high standard of service, maintaining a clean and welcoming environment, and driving sales growth.
As a Cafe Supervisor you will receive the following industry leading benefits:
- 28 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 week’s enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
The ideal candidate will possess good food and beverage knowledge in addition to outstanding customer service and leadership skills. Full time - 40 hours Monday to Friday Between 7.30AM to 5.30PM.
About the Cafe Supervisor role:
- To oversee the day-to-day operations by ensuring that our product and the service we provide are always of highest standard
- Monitor coffee standards excellence
- To supervise, manage and motivate the team
- To support management team in working towards improving sales and service
- To support management team with daily/weekly sales input, stock take, ordering and team rostering
- Ensuring high levels of Food and Health & Safety are always maintained
Qualifications:
- Excellent product knowledge of food and beverages
- Strong communication and interpersonal skills
- Proven ability to take initiative and work independently
- Excellent time keeping and organisational skills
- Supportive team player with a collaborative attitude
- Strong presentation and customer service skills
- Food Hygiene Certificate or willingness to obtain one
- Basic maths skills for inventory management and cash handling
- Physical stamina to stand and move for extended periods
- Previous experience in a café or hospitality setting is desirable
- Passion for delivering exceptional customer experiences
Additional Information:
- Friendly, outgoing personality; a people person
- Great work ethic and an even greater smile
- Good listening & verbal communication skills
- Customer focused with a passion for offering outstanding service
- Perpetuates company philosophy and culture
- Works according to the BaxterStorey core values
- You thrive working within a collaborative and inclusive team environment
- Good memory and attention to detail
- Ability to adapt to challenges and opportunities with a solution-oriented perspective
- Previous experience in a similar role, especially in the food service industry
- Some knowledge of food safety and sanitation practices.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
Coffee Bar Supervisor employer: WSH Group
As a General Manager at our Stafford location, you will be part of a dynamic team dedicated to delivering exceptional dining experiences in a supportive and innovative work environment. We offer a range of benefits including generous holiday allowances, bespoke training opportunities, and a focus on employee wellbeing, ensuring that you can thrive both personally and professionally. Join us to lead a large-scale catering operation with significant growth potential, where your contributions will directly impact our commitment to excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Coffee Bar Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like WSH Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to WSH Group
Don't be shy about reaching out to WSH Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about WSH Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at WSH Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
