At a Glance
- Tasks: Be the friendly face of our campus, welcoming students and visitors with exceptional service.
- Company: Join a prestigious business school known for its people-focused environment.
- Benefits: Enjoy great holidays, pension contributions, and discounts at top retailers.
- Other info: Dynamic role with excellent training and development opportunities.
- Why this job: Make a real impact by creating positive experiences for everyone on campus.
- Qualifications: Customer service experience and a passion for helping others are essential.
The predicted salary is between 30906 - 30906 £ per year.
We are delighted to be recruiting for a Welcome Host to join our front of house team based at one of the world’s most respected and influential business schools. This is a fantastic opportunity to become part of a high profile, people focused environment where exceptional service truly matters. As a Welcome Host, you will be the first point of contact for students, staff, and visitors, offering a warm welcome, a professional presence, and a consistently high standard of support. You’ll play a key role in ensuring the campus runs smoothly and that every interaction reflects the school’s world class reputation.
Key Responsibilities
- Providing friendly, proactive front of house support to all campus users
- Managing contractor access and maintaining accurate key control
- Handling incoming calls and redirecting them via the switchboard
- Supporting in house events, registrations, and campus activities
- Assisting with the campus click and collect shop
- Responding to ad hoc requests with efficiency and a can do attitude
- Acting as a knowledgeable point of information for the campus community
Hours: 40 hours per week, 8-hour shifts between 7am-7pm – 5/7 days, including weekends
Salary: £30,906 per annum
Qualifications
- Proven experience delivering outstanding service in a customer service, corporate, or hospitality setting
- A genuine passion for helping others and creating positive experiences
- Strong communication skills and a professional, approachable manner
- Ability to multitask, stay organised, and remain calm under pressure
- A mindset where no request is too much and every detail matters
Benefits
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Welcome Host in City of Westminster employer: WSH Group
Join our esteemed business school as a Welcome Host, where you will thrive in a vibrant, people-centric environment dedicated to exceptional service. With a strong focus on employee growth, we offer extensive training opportunities, a generous holiday allowance, and a supportive work culture that values every team member's contribution. Experience the unique advantage of working at a globally respected institution, where your role is pivotal in creating positive experiences for our diverse campus community.
StudySmarter Expert Advice🤫
We think this is how you could land Welcome Host in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like WSH Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to WSH Group
Don't be shy about reaching out to WSH Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Welcome Host in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about WSH Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at WSH Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
