At a Glance
- Tasks: Supervise daily operations, ensuring top-notch service in coffee and hospitality.
- Company: Join BaxterStorey, a leader in inclusive hospitality culture.
- Benefits: Enjoy 28 days holiday, free meals, and discounts on everything from shops to cinema.
- Other info: Be part of a diverse team committed to equality and inclusion.
- Why this job: Lead exciting events and create memorable experiences in a vibrant environment.
- Qualifications: Experience in hospitality with a passion for food, drink, and customer service.
The predicted salary is between 33000 - 34000 £ per year.
Compensation GBP 33,000 - £34,000 yearly
Company Benefits:
- 28 Days holiday inclusive of bank holidays
- Birthday additional holiday
- 24 week’s enhanced maternity leave
- Secondary career leave
- Wedding/commitment day leave
- Free meals on shift
- Pension and life insurance
- Discounts available from Perkbox app, from high street shops to holidays & cinema
- Access to employee assistance programme
- Cycle to work scheme
Job Description:
Experience & Quality: Take ownership of the day-to-day experience, ensuring consistently high standards across coffee, retail, and in-house hospitality. Keep a sharp eye on quality, presentation, and service style—balancing professionalism with a relaxed, agency-appropriate vibe. Proactively address any issues to maintain a seamless and enjoyable experience for clients and colleagues.
Operations & Logistics: Oversee weekday operations (Monday–Friday), managing the smooth running of the coffee bar, retail offer, and meeting/event hospitality. Coordinate ordering, stock control, and setup, ensuring everything is in place to deliver efficiently. Take responsibility for planning and executing internal events, adapting quickly in a fast-paced environment.
Thursday Bar & Events Lead: Own and develop the weekly Thursday bar night—bringing creativity, energy, and a strong point of view on drinks and atmosphere. Curate engaging, high-quality beverage offerings and themed experiences that can compete with the best of Soho’s hospitality scene. Lead from the front during events, driving both service standards and overall vibe to create a standout social moment each week.
Client Experience & Engagement: Build strong relationships with internal teams and guests, delivering a personable and engaging service style. Confidently handle requests, including bespoke event needs and dietary requirements. Stay curious—gather feedback, spot trends, and continuously evolve the offer to keep it fresh, relevant, and exciting.
Qualifications: Previous experience within the hospitality industry, specifically in events and bar environments but also with a keen interest in retail and speciality coffee. Have a contagious passion for food, beverage and customer service. You draw satisfaction from supervising, training, and supporting a team. Understanding of delegation skills. Excellent organisational abilities; high attention to detail. Concise and effective verbal and written communication. Ability to adapt to challenges and opportunities with a solution-oriented perspective.
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Service Supervisor in City of Westminster employer: WSH Group
BaxterStorey is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary alongside generous benefits such as 28 days of holiday, enhanced maternity leave, and access to discounts through the Perkbox app. Our vibrant work culture fosters creativity and collaboration, particularly in our dynamic hospitality environment, where you can lead engaging events and build meaningful relationships with clients and colleagues. Join us in our commitment to equality, diversity, and inclusion, and be part of a team that values your contributions and supports your career development.
StudySmarter Expert Advice🤫
We think this is how you could land Service Supervisor in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at BaxterStorey. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Show off your personality during interviews! They want to see how you vibe with their team. Bring your passion for food and beverage to the table and let your enthusiasm shine through.
✨Tip Number 3
Prepare for situational questions. Think of examples from your past experiences where you’ve handled challenges or led a team. This will show them you’re ready to take ownership of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at BaxterStorey.
We think you need these skills to ace Service Supervisor in City of Westminster
Some tips for your application 🫡
Show Your Passion:Let your love for hospitality shine through in your application. We want to see that contagious passion for food, beverage, and customer service that makes you tick!
Tailor Your Experience:Make sure to highlight your previous experience in events and bar environments. We’re looking for someone who can bring creativity and energy to our Thursday bar nights, so don’t hold back on showcasing your relevant skills!
Be Personable:We value strong relationships with our clients and guests. Use your application to demonstrate your engaging service style and how you handle requests with confidence. Show us you can build connections!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. We can’t wait to see what you bring to the table!
How to prepare for a job interview at WSH Group
✨Know Your Stuff
Make sure you’re well-versed in the hospitality industry, especially in events and bar environments. Brush up on your knowledge of speciality coffee and retail trends, as this will show your passion and commitment to the role.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in supervising and training teams. Think of specific examples where you’ve successfully led a team or handled challenges, as this will demonstrate your ability to manage operations smoothly.
✨Engage with Enthusiasm
During the interview, let your personality shine through! Show your passion for food, beverage, and customer service. Be personable and engaging, as building strong relationships is key in this role.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, like managing a busy event or addressing customer feedback. Think through potential scenarios in advance so you can respond confidently and showcase your problem-solving skills.
