At a Glance
- Tasks: Be the friendly face of our hotel, welcoming guests and ensuring their stay is unforgettable.
- Company: Join a prestigious venue in central London with a vibrant atmosphere.
- Benefits: Enjoy 50% off at Searcys venues, generous leave, and pension scheme.
- Other info: Dynamic team environment with opportunities for growth and learning.
- Why this job: Make a real difference in guest experiences while developing your customer service skills.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
The Reception team serves as the first point of contact for all guests and visitors to the RCGP. We are committed to providing the highest level of customer service in all our actions.
Responsibilities
- Maintaining a positive culture throughout the department
- Maintaining the highest level of service to consistently exceed guest expectations
- Warmly welcoming all visitors and guests - Ensure eye contact and a smile at all times
- Ensuring everyone is aware of forthcoming daily events being held in the venue
- Dealing with visitor enquiries/requests
- Assisting in handling visitor passes and directing visitors as appropriate
- Issuing Searcys day passes, Members passes and Gym passes
- Answering all calls within 3 rings and attending to voicemails as soon as possible
- Receiving and transferring telephone calls (internal)
- Responding to e‑mails as soon as possible no later than 12 hours after receiving it
- Taking bedroom reservations on the Guestline booking system for individual and group guests via phone, email, or in‑person
- Check‑in and out overnight guests, individual and group
- Obtaining and maintaining complete and accurate guest records of address and contact details as required by UK law
- Advising the housekeeping department of all changes in allocation or occupancy as well as any special requests for overnight guests
- Liaising with the engineering and IT teams to log, follow up and resolve any issues noted or reported by guests or colleagues in the bedrooms or at the desk
- Promoting bedroom facilities on check‑out for future bookings
- Ensuring all charges are posted correctly to guests' accounts
- Taking payments for overnight stays for individual guests and assuring those are posted correctly
- Taking payments for additional services like extra breakfasts and assuring those are posted correctly
- Being fully aware of cash handling policies and cashing up procedures and adhering to them at all times
- Being fully aware of all available rates and promotions for college members
- Being fully aware of all corporate memberships and the associated benefits
- Maintaining a good knowledge of all products and services available to overnight guests and day visitors within 30 Euston Square as well as Searcys
- Ensuring all guest feedback and complaints are dealt with in a professional and friendly manner advising the DM and/or Reception Manager of the outcome or asking for assistance
- Covering the Exams reception Desk as and when necessary
- Ensuring the Members Lounge checklist is completed daily
- Ensuring the desk and reception areas are presentable at all times
- Liaising with colleagues of all other departments to ensure a smooth running of the operation and to ensure full guest satisfaction
- Assisting with training of new staff
- Being fully aware of all standards and procedures as outlined in the Searcys Handbook and adhering to them at all times
- Being fully aware of all standards and procedures for the reception department as laid out by the Reception and Accommodation Manager and adhering to them at all times
- To undertake any reasonable requests made of you by the company including flexibility in hours, location and responsibilities
Skills required
- Excellent product knowledge
- Excellent communication skills
- Excellent time management
- Supportive / Team player
- Excellent customer service skills
30 Euston Square is a Grade II listed award‑winning events venue in a perfect central London location. From meeting and conference spaces to private dining and rooftop terraces, the venue offers an iconic setting for any occasion.
Benefits
- 50% discount across Searcys venues
- Enrolment into the Searcys pension scheme
- Up to 38 days annual leave (dependent on job role)
- Enhanced Maternity and Paternity Leave
- Access to everyday discounts
Hotel Receptionist in City of Westminster employer: WSH Group
At RCGP, we pride ourselves on fostering a vibrant and supportive work culture that prioritises exceptional customer service and employee growth. As a Hotel Receptionist at our iconic venue in central London, you will enjoy generous benefits such as up to 38 days of annual leave, a 50% discount across Searcys venues, and opportunities for professional development, all while being part of a team dedicated to exceeding guest expectations.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like WSH Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to WSH Group
Don't be shy about reaching out to WSH Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Receptionist in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about WSH Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at WSH Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
