As a Cafe Assistant, you will be responsible for providing service excellence to our guests and clients on our day time Café. The National Army Museum welcomes visitors to learn about the Battle of Waterloo and all that being a soldier entails. The museum has fascinating military artefacts in contemporary light‑filled spaces, with spectacular views of Sir John Soane's Grade II listed stables and the Royal Chelsea Hospital. The Cafe Assistant will be supporting and monitoring and serving all food and drinks to customers/clients/guest and clearing throughout the event and support the Cafe.
Responsibilities
- Clean and polish all cutlery and glasses/crockery for the next event
- Prepare all hospitality food and beverage requests offered to customers/clients/guest in designated meeting spaces in a presentable manner
- Work without supervision and take initiative over duties and tasks without being directed
- Serve guests with a genuine and positive demeanour, ensuring service is efficient and of the highest quality
- Operate licensed bars serving alcoholic beverages
- Use coffee machines
- Assist with deliveries as required
- Prepare all hospitality requirements ensuring all items are available and report shortages to line manager
- Ensure that any linen hired, and equipment hired for an event is counted and packed away for collection after the event
Qualifications
- Excellent product knowledge (food/beverage)
- Excellent communication skills
- Takes the initiative
- Excellent time management
- Supportive / Team player
- Strong presentation skills
- Excellent customer care skills
Benefits
- 50% discount across Searcys venues
- Enrolment into the Searcys pension scheme
- Up to 38 days annual leave (dependant on job role)
- Access to everyday discounts and communication portal
- Employee assistance programme
- Enrolment into Searcys Champagne School
- Meals provided on shift when working within one of our venue
- Annual celebration event
- Cycle to work scheme
- Your birthday off to celebrate in style
- A day off to volunteer / give back to the charity of your choice
