At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences in beautiful client spaces.
- Company: Join BaxterStorey, a pioneer in the hospitality industry with a focus on genuine service.
- Benefits: Enjoy 28 days holiday, free meals, bespoke training, and discounts through Perkbox.
- Other info: Opportunities for career development and a commitment to inclusivity in the workplace.
- Why this job: Be part of a supportive team that values growth, diversity, and work-life balance.
- Qualifications: Friendly attitude, strong communication skills, and a passion for high-quality service.
The predicted salary is between 31090 - 31090 £ per year.
Company Description
Location: M3
Salary: £31,090
Benefits:
- 28 Days holiday inclusive of bank holidays
- Birthday additional holiday
- 3 days volunteering days
- 3 days grandparent leave
- 24 week’s enhanced maternity leave
- Secondary career leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke development training
- Pension and life insurance
- Discounts available from Perkbox app, from high street shops to holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Are you personable, attentive, and capable of providing exceptional service whilst maintaining a positive approach? Do you want to contribute to the overall customer experience within beautiful client spaces? If so, we would love to welcome all Guest Services Ambassadors to the heart of hospitality excellence!
At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to open our doors to individuals who share our passion for providing genuine hospitality and impeccable service.
As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and providing ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.
Every interaction is an opportunity to create a lasting impression, and we’re looking for a Guest Services Ambassador who strives to exceed expectations at every turn.
Job Description
Baxterstorey is seeking a friendly and efficient Hospitality Assistant to join our team in London, United Kingdom. As a Hospitality Assistant, you will play a crucial role in delivering exceptional customer service and maintaining high standards of cleanliness in our food service operations.
Responsibilities:
- Experience in admin, reception, and event bookings
- Greet and assist customers in a warm and welcoming manner
- Take and process food and beverage orders accurately and efficiently
- Serve meals and refreshments to customers, ensuring presentation meets our high standards
- Handle cash and card transactions, maintaining accurate records
- Clean and sanitise dining areas, kitchen equipment, and utensils
- Restock supplies and assist in inventory management
- Collaborate with kitchen staff to ensure smooth service delivery
- Adhere to food safety and hygiene regulations at all times
- Respond promptly to customer queries and concerns, escalating issues when necessary
- Assist in setting up and breaking down for events or functions as required
Qualifications:
- Excellent customer service skills with a friendly and supportive demeanour
- Strong communication and interpersonal skills
- Ability to work efficiently in a fast-paced environment
- Basic numeracy skills for handling cash and processing transactions
- Knowledge of food and beverage service techniques
- Understanding of food safety and hygiene practices
- Ability to work flexible hours, including evenings and weekends
- Physical stamina to stand for extended periods and lift moderate weights
- Previous experience in hospitality or food service is desirable but not essential
- Enthusiasm for delivering high-quality service and creating positive customer experiences
Additional Information
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!
BaxterStorey Values:
- ALWAYS VISIONARY: We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE: We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE: We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS: We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team.
Guest Services Ambassador (Mon - Fri) in Chipping Norton employer: WSH Group
As a General Manager at our Stafford location, you will be part of a dynamic team dedicated to delivering exceptional dining experiences in a supportive and innovative work environment. We offer a range of benefits including generous holiday allowances, bespoke training opportunities, and a focus on employee wellbeing, ensuring that you can thrive both personally and professionally. Join us to lead a large-scale catering operation with significant growth potential, where your contributions will directly impact our commitment to excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Ambassador (Mon - Fri) in Chipping Norton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like WSH Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to WSH Group
Don't be shy about reaching out to WSH Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Ambassador (Mon - Fri) in Chipping Norton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about WSH Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at WSH Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
