At a Glance
- Tasks: Support daily operations, recruit talent, and enhance customer service in a vibrant hospitality environment.
- Company: Join BaxterStorey, a leader in inclusive hospitality with a focus on teamwork and innovation.
- Benefits: Enjoy 28 days holiday, free meals, and bespoke training opportunities to grow your career.
- Other info: Be part of a diverse team committed to equity and inclusion in the workplace.
- Why this job: Make a real impact in a dynamic role while developing your skills in a supportive team.
- Qualifications: Experience in hospitality management and a passion for food and customer service are essential.
The predicted salary is between 27000 - 29000 £ per year.
Company Description
Location: Airbus Broughton
Salary: between £27 - 29k per annum
Benefits:
- 28 Days holiday per year
- Plus your birthday off as a paid day
- 3 volunteering days
- 3 days grandparent leave
- 26 weeks enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Life insurance
- Discounts available on our internal app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Job Description
Supporting the day-to-day operations of the location, including recruiting and selecting employees that meet the needs of the location and BaxterStorey. Assessing employee performance, recognising potential, and meeting their training needs as appropriate. Holding regular team meetings to communicate targets, required standards, company, and client information. Collaborating and supporting with the location General Manager to prepare budgets, maintain food costs, and maximise commercial opportunities. Supporting the General Manager in developing and evolving client services at the location, regularly making adjustments and improvements as needed. Providing prompt and efficient customer service while consistently exceeding expectations. Monitoring customer feedback and producing an action plan based on the results. Ensuring all food is presented and served in line within BaxterStorey’s standards, using innovation in the method and style of presentation and food service. Assisting with recruiting appropriately skilled employees, assessing their performance, meeting their training needs including supporting on managing any poor performance. Supporting the General Manager in daily/weekly financial bookwork. Meeting statutory and company requirements in Health and Safety, Food Safety, and environmental legislation and procedures. To consistently look at ways of maximising income through effective purchasing from nominated suppliers and creative merchandising. Maintain and help deliver budgetary records and ensure that all budgets are adhered to. Support to complete stock takes on a monthly basis and evaluate and calculate the cost of sales results. Support in conducting Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures with regards to Hygiene and Safety are established and maintained in line with the company manual. Liaise and support with your team members and ensure best practices are adhered to.
Qualifications
- Have experience as a supervisor or assistant manager within a hospitality environment, ideally retail
- Experience in creating a thriving and successful working environment
- Possess excellent supervisory and communication skills
- Good delegation and influencing skills
- Able to demonstrate team development skills
- Have the ability to display a real passion for food and customer service
EEO Statement
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Deputy manager in Chester employer: WSH Group
BaxterStorey at Airbus Broughton is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. With generous benefits such as 28 days of holiday plus your birthday off, bespoke training opportunities, and a commitment to inclusivity, employees are empowered to thrive in their roles while enjoying a supportive environment that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy manager in Chester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Airbus Broughton. You never know who might give you a heads-up about an opportunity or refer you directly.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us that you understand what it means to work at BaxterStorey and how you can contribute to their inclusive environment.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to team management and customer service. We want to see your passion for food and how you handle challenges in a hospitality setting.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show us that you’re genuinely interested in the Deputy Manager role.
We think you need these skills to ace Deputy manager in Chester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supervisory and communication skills, as well as any relevant hospitality experience. We want to see how you can bring your unique flair to the Deputy Manager role!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about food and customer service. Share specific examples of how you've created a thriving work environment in the past. We love a good story that showcases your personality!
Show Off Your Team Spirit:In your application, emphasise your ability to work collaboratively with others. Mention any experiences where you've successfully led a team or supported colleagues. At StudySmarter, we value teamwork, so let us know how you can contribute to our inclusive culture!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at WSH Group
✨Know the Company Inside Out
Before your interview, take some time to research BaxterStorey and their values. Understand their approach to customer service and food presentation, as well as their commitment to inclusivity. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to demonstrate strong supervisory skills. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved performance. Be ready to discuss how you can create a thriving work environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in a hospitality context. Think of scenarios where you had to manage customer feedback or improve service standards. Practising these responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the role and the company culture. This shows your genuine interest in the position and helps you determine if it’s the right fit for you. Consider asking about their training opportunities or how they support team development.
