Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire a catering team to deliver exceptional service and unforgettable experiences.
- Company: Join BaxterStorey, a trailblazer in the hospitality industry, dedicated to creating beautiful spaces and memorable moments.
- Benefits: Enjoy 28 days holiday, free meals, bespoke training, and discounts on high street shops and cinema.
- Why this job: Be part of a supportive, inclusive culture that values growth, creativity, and community impact.
- Qualifications: Previous experience in catering, a passion for food, and strong leadership skills are essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds; your unique perspective is welcome!
The predicted salary is between 28000 - 34000 £ per year.
Company Description
Title: Service Supervisor
Location: Fenchurch, London
Salary: up to £34k
Benefits:
- 28 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 week\’s enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Do you have a passion for co-ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that\’s why we\’re looking for a Catering Supervisor who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.
We believe that it is our people that set us apart, that\’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are a Catering Supervisor who thrives on delivering extraordinary experiences, and loves to cultivate a harmonious and collaborative team, we would love to hear from you!
Job Description
- Supervision and Training – recruit, train, and supervise catering team, including servers, chefs, and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance
- Quality Control – monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction
- Logistics Management – coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels
- Customer Service – foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services
Qualifications
- Previous experience commensurate with role
- Have a contagious passion for food and customer service
- You draw satisfaction from supervising, training, and supporting a team
- Understanding of delegation and influencing skills
- Excellent organisational abilities; high attention to detail
- Concise and effective verbal and written communication
- Ability to adapt to challenges and opportunities with a solution-oriented perspective
- Works according to the BaxterStorey core values
Additional Information
For almost 20 years, for every client, in every location (whether that\’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team\’s careers. \’Better\’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don\’t meet all requirements, we\’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to \’set the standard and to be recognised for having the most inclusive culture in hospitality\’.
Join us and bring your unique perspective to our team.
Videos To Watch
https://youtu.be/kSOvrmDYed0
Contact Detail:
WSH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Catering Supervisor
✨Tip Number 1
Familiarise yourself with BaxterStorey's core values and mission. When you understand what they stand for, you can tailor your conversations during interviews to reflect how your personal values align with theirs.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully trained and supervised teams in the past. Be ready to discuss specific challenges you faced and how you overcame them to ensure high service standards.
✨Tip Number 3
Research current trends in the catering and hospitality industry. Being knowledgeable about what's happening in the field will help you engage in meaningful discussions and demonstrate your passion for food and customer service.
✨Tip Number 4
Prepare to discuss how you handle customer feedback and resolve issues. Highlight your problem-solving skills and your commitment to ensuring customer satisfaction, as this is crucial for a Catering Supervisor role.
We think you need these skills to ace Catering Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in catering and supervision. Use keywords from the job description, such as 'customer service', 'team training', and 'logistics management' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and customer service. Mention specific experiences where you successfully supervised a team or improved service quality, aligning with BaxterStorey's values.
Showcase Your Communication Skills: In your application, emphasise your verbal and written communication abilities. Provide examples of how you've effectively communicated with clients and team members to resolve issues or enhance service.
Highlight Your Organisational Skills: Detail your experience in managing logistics and inventory. Explain how your attention to detail has contributed to successful events or catering services, ensuring you align with the expectations outlined in the job description.
How to prepare for a job interview at WSH Group
✨Show Your Passion for Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
As a Catering Supervisor, you'll be expected to lead a team. Prepare to discuss your experience in supervising and training staff, and how you set clear expectations while providing constructive feedback.
✨Highlight Your Organisational Abilities
Be ready to talk about how you manage logistics and coordinate events. Discuss any tools or methods you use to keep everything running smoothly, and provide examples of how you've handled challenges in the past.
✨Emphasise Adaptability and Problem-Solving
The catering industry can be unpredictable. Share instances where you successfully adapted to unexpected situations or resolved issues quickly, showcasing your solution-oriented mindset.
