At a Glance
- Tasks: Lead a dynamic catering team and ensure top-notch food service and customer satisfaction.
- Company: Join BaxterStorey, a leader in inclusive hospitality with a vibrant culture.
- Benefits: Enjoy 28 days holiday, free meals, and unique perks like birthday off and volunteering days.
- Other info: Great opportunities for training, development, and career growth await you!
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Passion for food service and experience in supervising teams is essential.
The predicted salary is between 29500 - 30500 £ per year.
Company Description
Department: Amazon DSA6
Employment Type: Full‑Time, 5 days over 7 every other weekend, 08:00‑16:30. £14.25 ph
About the Role
We are seeking an experienced and motivated Catering Supervisor to join our contract catering team. This is an excellent opportunity for an individual who is passionate about food service, customer satisfaction, and leading a team in a fast‑paced environment. As Catering Supervisor, you will support the day‑to‑day operation of the catering service, ensuring high standards of food quality, hygiene, customer service, and operational efficiency are maintained at all times.
Key Responsibilities
- Supervise and support catering staff during daily service.
- Ensure excellent customer service standards are consistently delivered.
- Assist with food preparation, presentation, and service.
- Monitor food safety, hygiene, and health & safety procedures.
- Manage stock levels, ordering, and inventory control.
- Support staff training, development, and performance management.
- Ensure compliance with company policies and client requirements.
- Handle customer feedback and resolve issues professionally.
- Assist with cash handling and daily reporting where required.
- Help achieve financial targets and minimise waste.
Job Description
Supervision – looking after vending account: Set clear expectations and provide ongoing feedback to maintain a high level of performance.
Quality Control: Monitor stock and presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
Customer Service: Foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services.
Qualifications and Requirements
- Previous experience commensurate with role.
- Have a contagious passion for food and customer service.
- You draw satisfaction from supervising, training, and supporting a team.
- Understanding of delegation and influencing skills.
- Excellent organisational abilities; high attention to detail.
- Concise and effective verbal and written communication.
- Ability to adapt to challenges and opportunities with a solution‑oriented perspective.
- Works according to the BaxterStorey core values.
Benefits
- 28 days holiday including bank holidays.
- Birthday off.
- 3 volunteering days.
- 3 days grandparent leave.
- 24 weeks enhanced maternity leave.
- Secondary career leave.
- Wedding/commitment day leave.
- Free meals on shift.
- Bespoke training and development opportunities.
- Apprenticeships opportunities for all experience levels.
- Pension and life insurance.
- Discounts on our Perkboxapp, high street shops, holidays & cinema.
- Wellbeing hub.
- Access to employee assistance programme.
- Cycle to work scheme.
Equal Opportunity
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. To support our commitment, we have set ourselves an ED&I ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.
Front of House Catering Restaurant Supervisor in Castleford employer: WSH Group
BaxterStorey is an exceptional employer that prioritises employee wellbeing and development, offering a vibrant work culture where passion for food and customer service thrives. With generous benefits such as 28 days of holiday, bespoke training opportunities, and a commitment to equality and inclusion, employees are empowered to grow and succeed in their roles. Located at Amazon DSA6, this position as Front of House Catering Restaurant Supervisor provides a dynamic environment where you can lead a dedicated team and make a meaningful impact on customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Catering Restaurant Supervisor in Castleford
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on BaxterStorey. Check out their social media and website to understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Catering Supervisor. Highlight your passion for food service and customer satisfaction – it’s what they’re looking for!
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've successfully supervised a team or handled customer feedback in the past. They want to see that you can lead and inspire others while maintaining high standards.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Front of House Catering Restaurant Supervisor in Castleford
Some tips for your application 🫡
Show Your Passion for Food:When writing your application, let your love for food and customer service shine through. We want to see that you're not just looking for a job, but that you genuinely care about providing an excellent dining experience.
Highlight Your Supervisory Skills:Make sure to mention any previous experience you have in supervising or training staff. We’re looking for someone who can lead a team effectively, so share examples of how you've done this in the past.
Be Detail-Oriented:In your application, pay attention to the details. Whether it’s your spelling, grammar, or the way you present your experiences, we appreciate candidates who take the time to ensure everything is polished and professional.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at WSH Group
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of food service and customer satisfaction. Familiarise yourself with the company’s values and how they align with your own passion for food and service. This will help you demonstrate that you’re not just a fit for the role, but also for the company culture.
✨Showcase Your Leadership Skills
As a Catering Supervisor, you'll be leading a team, so be ready to share examples of how you've successfully supervised and trained staff in the past. Think of specific situations where you’ve resolved conflicts or improved team performance, as this will show your ability to manage and motivate others.
✨Customer Service is Key
Prepare to discuss your approach to customer service. Have examples ready of how you've handled customer feedback or special requests in previous roles. Highlight your ability to foster positive relationships and resolve issues professionally, as this is crucial for the position.
✨Be Ready for Practical Questions
Expect questions that assess your organisational skills and attention to detail. You might be asked how you would handle stock management or ensure compliance with hygiene standards. Think through these scenarios beforehand so you can provide clear, concise answers that showcase your problem-solving abilities.
