At a Glance
- Tasks: Lead and innovate in a high-profile hospitality partnership with John Lewis.
- Company: Benugo, a brand known for superb natural food and unique experiences.
- Benefits: Up to 33 days annual leave, endless tea and coffee, and career development opportunities.
- Other info: Enjoy a dynamic environment with a focus on quality and community.
- Why this job: Shape the future of hospitality while delivering exceptional guest experiences.
- Qualifications: 3+ years in retail, strong leadership skills, and a passion for hospitality.
The predicted salary is between 50000 - 60000 € per year.
Company Description: When we founded Benugo we had a vision of not just creating superb, natural food but of giving London something that was a real experience. This vision is still true today. The Benugo brand stretches from our own award-winning high street stores to cafes and restaurants within some of the world’s best loved public spaces and visitor attractions.
We are incredibly proud to be growing our partnership with John Lewis to deliver a new brand for their in-store restaurants in 32 of the retailer's stores. This is an incredibly exciting time to reimagine the offering with fresh, quality ingredients which are thoughtfully sourced and rooted in local suppliers. Are you a visionary hospitality leader ready to shape an iconic partnership at the highest level? We are seeking an exceptional General Manager to lead the catering and hospitality strategy for a prestigious, high-profile collaboration that will set new standards for excellence, innovation, and guest experience.
Job Description: You will be responsible for leading, managing, developing and implementing growth strategies. These responsibilities will be a wide spectrum of tasks ranging from sales strategies, recruitment, training, overseeing the food quality and service, as well as having a presence on the floor.
Duties include but are not limited to:
- Commercial: Taking responsibility for the business performance at the location delivering company forecast and yearly targets. To analyse and drive profitable sales whilst constantly improving standards. To organise marketing activities, such as promotional events and discount schemes.
- People Management: Offer clear directions and briefings to the team. To offer effective feedback on performance through structured reviews. To recruit the best team members for the location.
- Client Service: To build and maintain a solid and professional relationship with John Lewis. To ensure effective communication and engagement with John Lewis. To regularly monitor customer feedback and produce a suitable action plan based on the results.
- Health & Safety, Food Safety and ESG: To ensure the location achieves a minimum score of 90% on European Safety Bureau and 5* scores on EHO visits. To ensure the location meets statutory and Company requirements of Health & Safety, Food Safety and Environmental legislation and procedures.
Qualifications: Minimum of 3 years’ experience within a similar retail role. Barista experience (advantageous). Strong leadership and communication skills. Positive can-do attitude. Ability to prioritise multiple tasks in a fast-paced, multi-faceted, creative environment, whilst working well under pressure. Highly developed attention to detail and record keeping. Passion for hospitality and delivering a great guest experience. Great team player. Leads by example and takes initiative. Ability to adapt to challenges and opportunities with a solution-based perspective.
Additional Information: Meal on shift. Endless tea and coffee on shift. Enrolment into the WSH pension scheme. Up to 33 days annual leave (plus extra day for your birthday off). Enhanced maternity, paternity and family friendly leave with length of service. Access to everyday discounts and communication portal. Employee Assistance Programme and qualified Mental Health First Aiders. Cycle to Work scheme. Opportunity to develop and further your career in an exciting company.
General Manager in Cardiff employer: WSH Group
At Benugo, we pride ourselves on being an exceptional employer that fosters a vibrant work culture centred around innovation and excellence in hospitality. As a General Manager, you will not only lead a talented team but also enjoy a range of benefits including generous annual leave, enhanced family leave, and opportunities for career development within our exciting partnership with John Lewis. Join us in creating memorable experiences while enjoying endless tea and coffee on shift and a supportive environment that prioritises your well-being.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Cardiff
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join relevant groups, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show up and shine! If you get the chance to visit a location or event related to the job, do it. Engage with staff and management, and show your passion for the brand. It’s all about making a memorable impression!
✨Tip Number 3
Prepare for the interview like it’s the final exam! Research the company, understand their values, and think about how you can contribute to their vision. Tailor your answers to reflect what they’re looking for in a General Manager.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Plus, it’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace General Manager in Cardiff
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to delivering exceptional guest experiences and how you’ve gone above and beyond in previous roles.
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the General Manager role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit the bill.
Highlight Leadership Skills:As a General Manager, strong leadership is key. In your application, provide examples of how you've successfully led teams, managed performance, and fostered a positive work environment. We want to see how you inspire others!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at WSH Group
✨Know the Brand Inside Out
Before your interview, dive deep into Benugo's history, values, and offerings. Understand their vision for quality food and customer experience. This knowledge will help you connect your own experiences to their brand ethos during the conversation.
✨Showcase Your Leadership Style
As a General Manager, your leadership approach is crucial. Prepare examples of how you've successfully led teams in the past, focusing on recruitment, training, and performance feedback. Be ready to discuss how you can inspire and motivate a team to achieve high standards.
✨Demonstrate Your Commercial Acumen
Be prepared to talk about your experience with driving sales and improving business performance. Think of specific strategies you've implemented in previous roles that resulted in measurable success. This will show your potential employer that you can deliver on their commercial goals.
✨Engage with Client Relationships
Since maintaining a strong relationship with John Lewis is key, think about how you've built and nurtured client relationships in the past. Prepare to discuss your communication strategies and how you handle feedback to ensure client satisfaction.
